on 01-03-2013 09:01 AM
My Simple Touch screen broke after 3 months of use; I was told by the customer service agent in Bangalore that B & N does not replace broken screens (unlike Amazon, which replaces broken Kindles immediately.) Please submit photos of your broken Nook to Instagram and use the hashtag #nookfail. Let's see if we can shame B&N into supporting their products.
on 01-03-2013 02:27 PM
You screen is covered under warranty. You should take it into a store, be POLITE, and the store will be able to initiate the warranty exchange. Note that you will likely get your replacement nook in the mail and will need to send the broken one back.
That is, if you're still around and not blocked from the forums for sapmming.