Can't connect to Wi Fi with Westell modem/router

[julianka]

People on Verizon seems to have a workaround for the Simple Touch 1.1 wi fi problem, but I have Frontier internet with a Westell modem and I still can't connect.  I've seen a post or two from people with Westell modems and I was wondering if you are all still having  the problem or have possibly found a solution?  I have been able to connect at a BN and a Starbucks with no problem.  

I can follow the steps for the Verizon solution up to a point, but when I click on IP Address Distrubtion I have no options that match the solution at that point.

[#2]

Were you previously able to connect before the 1.1.0 update?

[#3]

Yes, in fact I went back to 1.01 and was able to connect, but eventually I left the wi-fi on and it updated to 1.1 again.  

[#4]

To the best of my knowledge, there is no fix or updated for people with a westell router. Over the the past month, I have been told by different B&N reps that they are aware of the problem and there will be an update by the end of the month...

[#5]

Currently having the exact same problem.  I have Frontier/Westell as well and have not been able to find a way to use the steps described in other posts, either.

[#6]

On my wife's Nook, I also could not connect to my network because when the Wi-Fi network was shown on my Nook, it asks for the password. The password is NOT your user password but that of your web key address. Once entered, I was good to go. You can get this address by entering 192.168.1.1, enter your password OR use Admin and enter "password" to get into the menues. Click on "Change wireless settings" under Quick Links and than you can view the Wireless Status. I have WEP 64 bit so you  will see your Wep Key which is a combination of letters and numbers. THIS IS THE PASSWORD you need to enter into your Nook in order to connect to your router. Good luck!

My router is a Westell 7500, so you might have a different approach to what I have tried to describe

 above. If it works for you, I would advise that you print off ALL your settings and file them away in the event you have to re-program your router.   

[#7]

Unfortunately this doesn't work for me.  I've tried WEP and WPA and it doesn't work either way.  

[#8]

If the above procedure doesn't work and you have a lap top that is currently working on your network, print off the settings that are in your router and than reconfigure it back to the factory settings. On mine, you poke a paper clip into a reset button on the back of the router and wait until the red light blinks. Than shut it off and wait maybe 30 seconds and than turn it back on. Now take your print out and put the settings back the way they were. Now take the web address and enter it as the password on your Nook. Both have to agree, your router and your laptop. If your web address is different than before, you will or maybe have to place this new address in you lap top. Now .... tell me you don't have a lap top.

If you just have a router and a Nook, when the Nook asks for a password, enter your web address from your router after your reconfiguration.

None of this info is absolute,take it as a suggestion, but it is what I struggled with for two weeks before it worked. Best of luck! 

[#9]

I have the Nook ST and a CenturyLink provided Westell 7500 modem/router (Model A90-750022-07).

I'm on my third Nook ST now that upgraded itself from software 1.0.0 to 1.1.0 causing me to lose WiFi.

I was told by B&N to call after New Year and they would replace my Nook with a new (not pre-owned) with software 1.1.0 that is compatible with my Westell 7500 installed. Well, not the case. B&N says that they will now send me a new Nook ST with software 1.0.0 and to register it, un-check WiFi to avoid the upgrade, then side-load all books until a software fix comes out in the next few months.

Ok then. My last pre-ordered Nookbook from B&N will be my last book that will be purchased from them. I'm buying a Kindle. I'm sure a 1.1.2 or 1.1.b patch is not that big a deal. Three months to get the fix out? I'm sorry B&N, you have lost my business.

[#10]

I feel your pain. Just to let you know, there is still no fix. I would like to know how do you go back to Version 1.0 until they find the fix. Or who is in charge of this circus?

[#11]

The only way I know of is to interrupt the startup of the device 8 times consecutively.

Turn it off. Turn it back on. At the first flash of the screen, hold down the power button until you see it restart again. Repeat 8 times. If you manage to let it boot too far one time in the sequence, the count starts all over again. WHen you have successfully interrupted the reboot process 8 times, the device will load the factory original software from a special protected area of memory.

Good luck. I missed a couple of times when I did it, but if you are patient and persistent, you can do it.

[#12]

I'm in the same boat, as I have the Westell router/modem also. I have plenty of books for now, so I'm going to wait for the fix. I do hope it gets fixed soon, though.

[#13]

To go back to 1.01 you can use this method if you don't want to do the 8 reboots:

http://forum.xda-developers.com/showthread.php?t=1289233

[#14]

I'm having the same issue with a NOOK Simple Touch & a Westell 7500 modem from CenturyLink -- although I have a coworker who can't connect through his TimeWarner modem either. I've been through 2 chat sessions & 3 phone calls with B&N and 2 phone calls with CenturyLink. Nothing works. I give up.

And you know what?....we never had this problem with *real* books back in the day. "I'm sorry ma'am, you can't read our books by firelight, or with any kind of battery operated device, like a flashlight. You'll have to upgrade to electric light, and make sure you only use GE bulbs of 100 watts or brighter. No ma'am, 60 watt generic bulbs won't work at the moment, but we're expecting a patch any day now."

[#15]

If you haven't yet, check out fuzzyballerina's post about Corporate coming to her house.  The tested their fix for the Westell router at her house and it's working, so hopefully they'll be releasing it soon.

[#16]

We never had this problem with "real" books because "real" books can't connect to wi fi to begin with...  There isn't a problem READING on the Nook Touch.

[#17]

we have the Westell 9189 router/modem also from Century Link. No changes were ever made to the router settings but  last time my Nook Simple Touch was able to connect to our home network was mid-January. I can connect at a WiFi hot spot or download books direct through the USB but while these are OK options...I want to go back to connecting direct through the Nook. That IS one of the reasons why we bought one. So...odd...about the same time this issue occured, I find I cannot access my e-book Wish List....strange.

[#18]

This is encouraging to hear.  I, too, have a Westell 7500 that has been unable to connect to Wi-Fi since the upgrade in November.  If "Corporate" actually sent someone out, I hope that a fix is coming soon.  I'll try to find fuzzybalerin's post.

In the meantime, I do not think B & N is aware of how much damage they have done to their brand by ignoring this issue.  I cannot be the only one who did not purchase any nook e-readers to give away over the holidays (who wants to give a headache as a gift?) and instead gave kindles.

[#19]

It's true. I write product reviews for a major shopping web site, and have dinged Simple Touch for taking so long to come out with an update/fix.

Just telling it like I see it.

[#20]

Hi all,

Many apologies for the delay in getting this corrected. However, software update 1.1.2 is live on site and can be downloaded today.

The fix to NST Wi-Fi is included among other minor updates. 

You can get to our support page by using the following link:

http://www.barnesandnoble.com/u/Software-Updates-NOOK-Simple-Touch/379003175/

Hope this helps!

- Alex

[#21]

---

BN_AlexG wrote:

The fix to NST Wi-Fi is included among other minor updates. 

---

Hi, Alex. Can you tell us what the "other minor updates" consist of, please? Thanks.

[#22]

Probably because they can not be showcased.

"Infrastructure" improvements I think should be best description.

(But its my GUESS, I'm not privy to any info)

[Radikalriky · Accepted solution]

I have a Nook Simple Touch that came with software version 1.0.0 that updated to 1.1.0 and lost home WiFi.

My home WiFi is a Westell 7500 Gateway Model: A90-750022-07 modem/WiFi [CenturyLink DSL] for home connectivity. When my Nook fell asleep soon after purchase, it updated itself from 1.0.0 to 1.1.0 my Nook SimpleTouch lost connectivity at home and has remained unconnected.

I have just downloaded version 1.1.2 to my computer and then side-loaded into my Nook ST via USB cable into my Nook ST and it installed fine.

I can report that my WiFi connectivity to my home gateway/modem has returned.

A long time in coming thank you to B&N for finally giving me back my home WiFi.