on 07-30-2012 07:06 PM
In what order are online gift cards used up? Online chat support told me it was FIFO, but wanted to ask the community for confimation.
on 07-30-2012 08:17 PM
Randomly, randomly! What a joke!
Also, they may occasionally ignore your gift cards altogether and charge your credit card.
And, there was a point last year where a number of people were complaining that the gift cards that they had entered into B&N's system "fell out" and couldn't be used. B&N COULD NOT RETRIEVE THE DATA. Those that did not keep their actual, physical cards or emailed card info (for e-gift cards) could not retrieve their funds and their money went into the void (aka B&N's pockets). Seriously.
The reason I have no recent gift card personal experience is that I've asked everyone who buys me gift cards to get me cards to other (non-book) stores, and specfically not to buy me cards from B&N.