My Nook color is frozen

[jmek27]

I tried to power down, but it won't even shut off.  I am not sure what else to do.  Do you think a software update might help?  The battery life is under 50%, could that be why??

Thanks in advance for your help

jmek27

[Nallia Distinguished Bibliophile · Accepted solution]

There haven’t been a lot of reports of frozen NOOKcolors, but this is what Technical Support told me to do when mine froze:

1.  Plug your NOOKcolor into a wall outlet.

2.  Press and hold the "n" button.

3.  Press and hold the power button for 15 – 20 seconds.

4.  Turn it back on, if necessary.