Reader 4
Melissa_Medina
Posts: 10
Registered: ‎06-22-2010
Accepted Solution
Nook ST thinks I've been reading on another device - but I havent

When I turn on my Nook ST, I almost always get a pop up notification saying that I'm on page #X of this book on another device & do I want to stay on the current page, or skip to the page that I'm on in the other device. I find this somewhat annoying, seeing as I only use my Nook for reading.  I don't have the app on my phone, and, while I did have the Nook software on my computer, I was using it for storage, not actually reading with.  I tried deleting the Nook software off my computer, but I still get those pop-up messages.

 

Does anyone know why this is happening?  Has anyone else had this problem?  I don't know if there is any way to fix this problem, but it'd be nice if there I could fix it (or if B&N would come up with a software update that would fix this bug).

 

 

by on ‎04-17-2012 01:59 PM

You don't have any other nooks on your account, do you?  If you don't maybe you could take it into a store and see if they can figure it out there.

by on ‎04-17-2012 02:15 PM

I saw the same thing, when I only had one Nook.  Occasionally it would ask me if I wanted to skip to the page on the other Nook, and it always jumped me back to an earlier page.  Somehow it was taking the page number from an earlier connection by the same Nook, is my guess.

by Sun_Cat ‎04-17-2012 02:47 PM - edited ‎04-17-2012 02:50 PM

Melissa_Medina wrote:

Does anyone know why this is happening?  Has anyone else had this problem?  I don't know if there is any way to fix this problem, but it'd be nice if there I could fix it (or if B&N would come up with a software update that would fix this bug).

 


Yes, it would be nice. Are you having this problem with sideloaded books or with books you've bought directly from B&N? If it's only happening with sideloaded books, then this is a known issue that's been discussed here quite extensively. The root cause is poorly designed library management software on the Nook.

 

Here's one thread that goes into some detail, including a workaround (don't ever go to your Home page). That thread also contains a link to a more technical discussion on the Issues Reporting board (which is actually still accessible by direct link, in spite of Alex's recent announcement that those boards are temporarily offline).

 

by Melissa_Medina on ‎04-17-2012 02:51 PM

I really only read books that I've bought through the B&N store on my Nook.  

by Josienjoe on ‎04-17-2012 03:55 PM

Melissa_Medina wrote:

I really only read books that I've bought through the B&N store on my Nook.  


Just started happening to me, also.  I have only been reading on my NookST, so there's no logical explanation.  I, too, only have B&N books on my Nook.

by Sun_Cat on ‎04-17-2012 03:55 PM

Melissa_Medina wrote:

I really only read books that I've bought through the B&N store on my Nook.  


In that case it sounds like a new issue. I don't recall a previous reference to this behavior for B&N content. Anyone?

 

Have you tried rebooting your Nook? (That's a full power-down and restart, as opposed to letting it go to sleep.) You might also try archiving and re-downloading your books.

by on ‎04-17-2012 04:04 PM

Have you tried telling your nook there's no other device for you, then buying it flowers and taking it to a nice, romantic dinner?  :smileywink:

 

Sorry, I know this is a real issue, but the thread title is making me laugh.  :smileyhappy:

by Melissa_Medina on ‎04-17-2012 06:01 PM

How do I do a full power down?  When I'm done reading on my Nook, I just hit the "off" button on the back (which I think just puts it to sleep), but I don't think that's what you mean.

by on ‎04-17-2012 06:03 PM

Melissa_Medina wrote:

How do I do a full power down?  When I'm done reading on my Nook, I just hit the "off" button on the back (which I think just puts it to sleep), but I don't think that's what you mean.


Hold down that "off" button for up to 20 seconds (or until you see it actually power down).

by Melissa_Medina on ‎04-17-2012 06:16 PM

Thanks!  I will try that.  Hopefully that will work

by Fred011 on ‎04-18-2012 10:59 AM

keriflur wrote:

Have you tried telling your nook there's no other device for you, then buying it flowers and taking it to a nice, romantic dinner?  :smileywink:

 

Sorry, I know this is a real issue, but the thread title is making me laugh.  :smileyhappy:


OHMYGOD!  Keriflur and I hardly ever agree on anything, but the same thoughts popped into my mind, right after I wondered how the Nook even knew that Melissa_Medina was being "unfaithful".

 

Perhaps NSTs can self-root and add a PI app. and sniff out extracurricular activities. :smileywink:

by Melissa_Medina on ‎04-18-2012 12:17 PM

Unfortunately, doing a full power down didn't work (I did that last night, and just got the pop up message again today).  Guess I will try turning my wifi off.

by Marty-TX on ‎04-18-2012 08:58 PM

All notes, highlights and bookmarks are stored in a portion of the Nook’s memory that is not accessible when the Nook is connected to a PC. 

 

Almost all of my books are sideloaded onto an SD card.  I use a temporary fix for page numbers that works every time.  The problem goes away because the Nook’s memory gets erased:

 

  1. Remove the SD card.
  2. “Erase & Deregister” the Nook.  EVERYTHING gets deleted, including all the notes, highlights and bookmarks.  This procedure is explained in detail in the “Nook User Guide”.  
  3. After reregistering, reinsert the SD card.

If most of your books are sideloaded and if ALL the sideloading is on an SD card, this procedure takes about 10 minutes. Unfortunately, the PROBLEM DOES RETURN after a couple of months, and I have to repeat the process.

 

If you do NOT use an SD card for sideloaded content, do NOT use this procedure because “the cure is worse than the disease”.  Having to reload all sideloaded books back on the Nook would not be a fun chore.

 

The NST has had page number and shelf problems since day one.  A permanent fix by B&N would be greatly appreciated. Until then, “GlowLight” will allow us to enjoy the same problems in the dark! 

 

Marty

by ‎04-19-2012 12:16 PM - edited ‎04-19-2012 12:17 PM
My NST is giving me the same message, and an Erase and Deregister hasn't fixed it. This just started a couple of weeks ago. I think this is a server issue because my iPad app is doing this as well. Logging out and back in doesn't fix it. Uninstalling and reinstalling the app doesn't fix it either. And, yes, I am talking about books that are not being opened on both devices. I read fast enough that I often read a book in a single sitting, so rarely am I reading the same book on multiple devices. And it is happening with brand new books that have been opened for the first time, immediately after being bought and downloaded.
by Marty-TX on ‎04-19-2012 02:08 PM

Nallia,

 

Sorry the Erase/Deregister workaround didn't work for you.

 

I should have indicated that I keep WiFi off and do not sync wirelessly with any other devices.  Also, I'm on NST software version 1.0.1. (I rolled back to this version because I prefer its fonts). Yet, I still get the reoccurring page number problem.

 

My iPhone can be set to not automatically sync wirelessly with iTunes.  Does the iPad have any syncing options that might help?

 

Maybe it's time to call GhostBusters :smileysurprised:

 

Marty

by Melissa_Medina on ‎04-19-2012 04:03 PM

Turning the wifi off worked for me.  I don't really consider it a solution, per-se (it's more of a way to ignore the problem), but it will have to do.  For now on, I'll keep the wifi off & only turn it on when I want to use the shop or post things to facebook.  As I said before, it'd be nice if Barnes & Noble would fix this issue in a software update ... 

by ‎04-19-2012 05:31 PM - edited ‎04-19-2012 05:34 PM

Marty-TX wrote:

Nallia,

 

Sorry the Erase/Deregister workaround didn't work for you.

 

I should have indicated that I keep WiFi off and do not sync wirelessly with any other devices.  Also, I'm on NST software version 1.0.1. (I rolled back to this version because I prefer its fonts). Yet, I still get the reoccurring page number problem.

 

My iPhone can be set to not automatically sync wirelessly with iTunes.  Does the iPad have any syncing options that might help?

 

Maybe it's time to call GhostBusters :smileysurprised:

 

Marty


You know, I've not even bothered to check and see if my iPhone and iPad have a setting to turn the NOOK syncing with itunes off in iCloud. lol. But I also keep wireless off and don't usually sync with other devices. It's rare that I do choose to sync, and I never had a problem until recently.
by lisat96 on ‎04-24-2012 12:28 AM

MacMcK1957 hit the nail on the head.  Periodically the Nook uploads the page number of B&N books to the server so if you connect with another device, you can open the book at the right page.  If you let the Nook go to sleep it's supposed to sync before it goes to sleep.  When you open the book back up, it checks the server for the last reading location saved.  If you turned the Nook off when you were done reading or if the sync before sleep didn't happen, the sync'd page number doesn't match your current location and you get asked if you want to update the reading location.  If WiFi is off, no syncs happen, so you never get the message.

by on ‎04-24-2012 10:16 AM

lisat96 wrote:

MacMcK1957 hit the nail on the head.  Periodically the Nook uploads the page number of B&N books to the server so if you connect with another device, you can open the book at the right page.  If you let the Nook go to sleep it's supposed to sync before it goes to sleep.  When you open the book back up, it checks the server for the last reading location saved.  If you turned the Nook off when you were done reading or if the sync before sleep didn't happen, the sync'd page number doesn't match your current location and you get asked if you want to update the reading location.  If WiFi is off, no syncs happen, so you never get the message.


However, that does not explain why I am also having this issue with brand new books that have never been opened.
by lisat96 on ‎04-24-2012 10:32 AM

@Nalia,

 

I can't help you there.  I've never seen it on a book that hasn't been opened yet. The programmer in me wants to say that it sounds like an uninitialized variable. Personally I wish that I could see the message more often.  My Android apps force a sync when I open the book. I don't have the patience to wait for it on NST and wish they'd add back the option that was on N1E to manually sync to last page number saved at BN, so I wouldn't have to remember my page number when I go back to NST from one of my Android devices.

by ‎04-24-2012 11:44 AM - edited ‎04-24-2012 11:45 AM
My iPad app forces a sync every time I open it but it has the same issue. I also manually sync my library on my NST and my iPad when I first pick it up/load the app and every time I stop reading, even if it's only for a few minutes. I always have. As I said earlier, this has only been hapoening to me for a few weeks--maybe 6, maybe 7. The only thing I can figure is that there is some issue with the servers that is preventing some devices from syncing properly.

*shrugs* It really isn't that big a deal to me. It's a minor annoyance and I wouldn't have said anything if this thread hadn't been started. I only posted to let others know they aren't alone.
by frantastk on ‎04-24-2012 03:26 PM

I get this too, occasionally. It's a fairly recent development and it doesn't happen to all books or all the time. I usually keep my wifi off but sometimes I forget I have it on. I've just been ignoring it and telling the nook to stay at the page I'm on (or not sync to other device or whatever the message was). The only time it was annoying was this past week the sync message popped up and it skipped me backwards several chapters. That wasn't even the place I'd started from last time I was reading this book. It was a nonfiction book that I read a few pages every couple of weeks when I feel like it. It took me a while to find the page I had been on. 

 

Oh, and I don't use any other devices for reading. I don't even own a smartphone or tablet, I don't ever read on my computer, and I have one registered nook that I use for reading (the unregistered nook has a completely different set of books, anyway, as it's the kids' nook now).

by juliekaye on ‎05-09-2012 03:54 PM

I've been getting this message too the past few weeks but on my Nook Tablet.  Maybe there is a tablet forum complaining of this but I have so far only seen Simple Touch referenced in these threads so thought I'd chime in that it's not just that device.  I believe I've only seen it happen on one of my sideloaded books but there's a possibility it's happened once before on a nook book.  I remember a message I thought strange awhile back but never thought about it again. 

 

Frankly, I wish it would happen more often because I'm constantly being put back to page 1 on this one particular book nearly every time I open it so if I had that message each time, I wouldn't have to worry about always remembering the page number I left off because the "you're on page ## on another device" message is always the right page.  And up until an hour ago, I've only had the 1 device - just bought a ST today but am not sure when I'll get around to sideloading the 5 or so books I have on my tablet.  :smileyhappy:

 

by Sun_Cat on ‎05-09-2012 05:06 PM

I can't be sure, but I think this may have nothing to do with syncing to B&N servers and may actually be a symptom of the same underlying bug that causes the "page 1 of 1" glitch, currently being discussed on this thread, and previously discussed in many other places.

 

by Gotadimple on ‎05-10-2012 02:00 PM

I see this as well with side-loaded books. The situation is two different situations:

 

closing the nook on an open side-loaded book

downloading from the B&N site

turning on Wi-Fi to transfer the book to my STR

Returning to the Home Screen, and selecting Reading Now Icon

 

With an open side-loaded book with WiFi on

Going to settings and turning off Wi Fi

Going to the home screen and clicking on the Reading now icon

 

In both cases, I believe that when Wi-Fi is on, whether or not there is new material to download from the B&N site, the connectivity disturbs the pointer to the last open page read.  Setting a bookmark before closing the nook cover (to sleep mode), or moving away from the open book seems to help.  Shouldn't have to do that, but that's what seems to work.

by Marty-TX on ‎05-10-2012 04:16 PM

Gotadimple wrote:

... Setting a bookmark before closing the nook cover (to sleep mode), or moving away from the open book seems to help.  Shouldn't have to do that, but that's what seems to work.


You are absolutely right, we should NOT have to go through this procedure! 

 

I've added even one more step before I boldly turn on WiFi.  After bookmarking the book I'm reading, I go to the library and open the "Nook User Guide" to the cover page. The guide is in the system portion of the Nook's memory and seems to auto-recover from glitches. This is probably an unnecessary extra step, but it's part of my ritual. I'd drink a magic potion if I though it would permanently fix the problem!

by Arcoth on ‎05-11-2012 01:55 AM

I too have been having this problem (Color Nook). Too bad the forums are not really moderated by B&N people looking to fix bugs.  Similar to several other posts, I have noticed that it has been happening only since the last OS update, it happens primarily with side loaded books, and it happens even if I don't have another reader/reader app anywhere.

 

I have also noticed that the favorites list will get corrupted and that if you do a full power down all my favorites revert to an almost random list from months ago.

 

I try to remember to bookmark where I left off, but it is a pain. Now I have a bunch of books with about 50 bookmarks in them.

 

Also, since I do have hundreds of books, it is  pain when the favorite (and last book read) is wrong and I have to then search for my book. 

 

REALLY annoying.  If we forced into the B&N sandbox for the operating system, then B&N should make the reading experience REALLY good...it has gone DOWN HILL in the past 6 months.

 

Sigh.

 

Still, I hate Amazon and that they control both retail and publishing, so I stick with B&N.  For now.

by Gotadimple on ‎05-11-2012 02:00 PM

Well, if you come up with a magic potion, at this point, you'd have a ready made set of customers!

Accepted Solution
Inspired Wordsmith
gstone
Posts: 1,317
Registered: ‎09-05-2010
Answered

Turn wifi off unless you are actually shoping for or buying a book. With wifi disabled it can't sync.

 

In general wifi should be disabled to extend your reading time between charges.

Other Answers: 0