on 03-01-2013 08:32 PM
I am currently experiencing a problem where my Nook Simple Touch is connecting to the internet but will not download books to my library. I only get a connecting message; there is no status bar over the cover art though. I "chatted" with a staff member online earlier and we went through the process- restarting, shutting off WiFi, and even wiping the device. The person I was "chatting" with suggested that the store was experiencing a problem and that within 24 hours I would be able to download my purchases, but I'm still concerned.
Is this happening to anyone else?
Any suggestions about what to do?
on 03-02-2013 09:57 AM
Phone support is aware of the issue. I can't speak for phone support, but they shouldn't be telling callers to reset their devices. Frankly, that would be a waste of time.
I'll keep you posted if I hear anything more. I am just as frustrated as you are.