New User
DearReader
Posts: 2
Registered: ‎12-15-2009
Accepted Solution
horrible new credit card unlock feature spoils entire experience

AAgh!  I waited MONTHS for the new Neil Gaiman book and I can't read it because of a poorly thought out, badly implemented credit card unlock feature that was apparently recently added.

 

I'm entering the correct info, but it won't unlock.  I see my order is still "Processing"  -- who knows how long that will take, and in the meantime, the advertising about "reading instantly" is now a lie.

 

So I am now a Kindle customer.

Accepted Solution
Bibliophile
bklvr896
Posts: 4,812
Registered: ‎12-31-2009
Answered

If the book is on your device, try archiving and unarchiving it.  I've had that happen once, where it asked me for the unlock code, which it shouldn't if I purchased it from BN and downloaded it to the device. Archiving and unarchiving quickly solved it.  I assume the book initially didn't downloaded properly and that was the problem.

Other Answers: 1
Frequent Contributor
eaglewomanEP
Posts: 209
Registered: ‎11-25-2011
Answered

The same thing happened to my nieghbor, I have never had that problem, but I only use gift cards, don't know if that is the reason.