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Inspired Correspondent
Big_Dave_H
Posts: 334
Registered: ‎06-22-2010

Question for SLevine

Is there any way to get the Nook firmware and manuals changed to quit refering to WiFi security passphrase/passkey as "password"?  This has repeatedly caused confusion for people who are mistakenly entering their router's configuration password.

 

To be clear, assuming a Linksys router:

 

1.  Default configuration login/user name = "admin"

2.  Default configuration password = "password"

 

These are used to get into the router's confuration screens.  Owners are encouraged to change the default password to something else.  Let's say they use "1972TransAm" as their password.

 

Once they get into the router's configuration screens and start setting up their WiFi, if they select a security protocol like WEP or WPA2, they are asked to enter a passphrase or passkey.  The passphrase is used to generate a passkeyPassphrases are full alpha-numeric and special symbols.  Passkeys are hexadecimal, 0-9 and A-F only.  Let's say they use "30 Year Scotch!" as their passphrase.

 

When people are trying to connect their Nooks to a secured WiFi network, they need to enter their passphrase or passkey, not their password.  The Nook firmware and manuals incorrectly tell them to enter the password.    In our example, what they end up doing is incorrectly typing in "1972TransAm" instead of "30 Year Old Scotch!".

 

Bottom line is the Nook firmware fields and the user manuals and user guides are confusing many people. 

Distinguished Correspondent
SLevine
Posts: 345
Registered: ‎03-08-2011
0 Kudos

Re: Question for SLevine

Big_Dave_H: Thanks for this suggestion. I've forwarded it along to our internal team who handles this. Thanks again!