On and on and on and on. Just in case anyone else is even reading and wondering - or God forbid having the same problem: * I finally reached intelligent life at the 800 number (took 40 minutes and two threat on the phone to reach someone at the second level). * My $1.99 was refunded (yea!). * My digital subscription was cancelled (boo, but I understand) * Told to call the magazine and explain that I wanted to activate the digital account on another device. * Called Customer (No)Service at the magazine, only to be told that B&N keeps up with that information. Oh OK? Told that since my digital subscription was cancelled through B&N, that I should be able to sign back up and activate the digital subscription without any problems. * Signed in to B&N online. Signed up for the 14 day free trial. Attempted to activate the digital subscription, but received a note stating that my 'Print Subscription Account Information has already been used to activate a discount for another NOOK subscription' (Well, DUH! that was me a month ago when your stupid website couldn't figure out how to link it to my account!) * Called back to B&N 800 number, explained my story and was transferred to another B&N Department. Told the story there and was hung up on (too complicated, I guess?) * Called back and talked with Marge (yes, I'm taking names now) Explained the story to her - thank God she listened. She took careful note of what I had to say and put me on hold so she could talk with the person in the room with the brain. * She comes back on the line and tells me that she needs to transfer me to the Nook Technical Support people. Great. Marge was helpful, but then transferred me to 'Rich' in Technical Support. * Rich in Technical Support is completely useless. He asks me WHEN I signed up for this subscription. I tell him "Just before I started this call - about 30 minutes ago". He asks me again when I signed up??? Huh???? Today. I guess that was a better answer. He puts me on hold. * Rich comes back to tell me that the promotion is only good ONE TIME and that since I had the free subscription and cancelled it, that I cannot activate it again. AAAAAAAHHHHHHHHHHHHHH!!!!!!!!!!!!! * I explained to Rich the probably (again) and now I'm getting aggravated (more so than before) and can hear my tone changing. I apologized, but explained that I was getting tired of this and that B&N was going to fix this today. He explained that he would need to talk with his supervisor (no duh, really?). I said that I need him to just connect me directly to the supervisor because I'm tired of this back and forth. He puts me on hold for "3-5 minutes". * 10 minutes later 'Andre' comes on the line. He echoes back the problem that I am having - which is greatly appreciated by me, because I'm getting tired of telling the story - and he gets it correct. He explains that he will have to put me on hold for a few minutes while he researches the situation. OK. * 9 minutes later Andre comes back on. He really does sound like he's trying to help me and that does make a big difference. Unfortunately he says that there's NOTHING he can do to help me with this, but says that he has contact information for the folks who can. Awesome! I mean, whoever can help me - I want to talk to THAT person. BUT the 'person' is nothing more than the email address that I've been waiting to hear something back from FOR THE PAST 10 DAYS!!!!!!!! Are you kidding me? Is there ANYONE home? Absolutely. Positively. Ridiculous. I've now spent the past HOUR on the phone talking with 4 different people from two companies and 4 different departments and the resolution is that I'm supposed to send an email to an account that appears to be unmonitored. Ugh. What a mistake.
