06-23-2012 06:28 AM
For many years I was a loyal B&N brick and mortar customer. I am an avid reader and over the years I purchased many thousands of books and magazines.
A number of years ago I made the switch to ebooks. It was a tough decision, but having a hundred book in my pocket sealed the deal.
Ultimately I left B&N because I preferred the ecosystem and the corresponding APP of another online retailer. Their eBooks stayed in sync across devices without the necessity of additional steps.
However; as that online giant grew, I became gravely concerned that I may lose my local brick and mortar B&N. I still enjoyed magazines, interaction and coffee there. So after purchasing aver 1,000+ eBooks from the giant, I came back to B&N.
However; a recent experience has me rethinking that decision.
Today I placed a pre-order for an ebook (certainly not the first time I have done so) that will not be released for 6-7 weeks. The email confirmation states that I will not be charged until the ebook is available for download.
Whammo - I was hit with a $13.99 charge 1 minute after placing the order. (I use VISA alerts to monitor my card activity)
Even if this is just a pre-auth, it TIES up my funds for 3-4 business days until it falls off. Granted, a negligeble amount, but contrary to the stated billing policy.
Either way is reprehensible and contrary to B&N express statements online and in my email.
In hindsight I find this has been the norm.
They who must not be mentioned never charged until point of shipment or online delivery.
Although I am uneasy at the prospect, the soulless giant may be getting my business back.
B&N needs to review their policies and practices, written guarantees and competitive stance.
A concerned customer,
06-27-2012 12:20 PM
Yesterday I got my daily Nook find email the book was $3.49 The Sweet By and By- by Sarah Evans,
When I went to the link to buy it was $11.39.right away I send B&N an email (8am) today I get an answer too bad the price was only good till 3:40am today we can't help you. had they answered my email right away it would have had plenty of time to change it. Then went into a 2 paragraph rant about how they don't set the prices the publisher does.Glad to do business with you