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Distinguished Bibliophile
RHWright
Posts: 1,617
Registered: ‎10-21-2009

Re: B&N screwed us Nook Color owners

This horse (and those of similar colors) have been flogged endlessly. But I'm in an odd mood, so lets go through this point by point.


susMD wrote:

So who else is pi$$ed off at B&N for dropping the price of the Nook Color to $199 and pricing the tablet at $249?

 

I imagine there are at least some other people who are PO'd. I also imagine that there are plenty of more level-headed individuals out there that know that prices on electronics fall without warning and can live comfortably with that reality.

 

I bought 2 nook colors about 2 months ago and B&N will not do anything about it.  i feel ripped off!!

 

While good customer relations are important, B&N is not in the business of making you "feel good." You bought your devices 2 months ago and B&N delivered what they promised at the time.


It's not my fault the kindle fire is eating their lunch- I want my $50/each back or I want to swap for the tablet.

 

I wouldn't say the KF is "eating their lunch." Considering Amazon's market dominance, industry hype of the KF as an iPad killer, and Amazon's deep pockets, the fact the Tablet has come out to the strong sales and reviews that it has is a strong indicator of the quality of the product.

 

You can want whatever you want. Doesn't mean you deserve it or are going to get it. I paid original price ($259) back when the N1E came out. Now that it's discontinued, should I be able to swap it in for a Tablet and get $10 back? What? That's ridiculous, you say. What you want is little different.

 

Also, going into this with an "I want" attitude was never going to get you anywhere. A little kindness and courtesy helps. It won't always generate the outcome you prefer, but the odds are much better. Case in point: I had a cracked bezel on a well-out-of-warranty N1E. I went into my store and asked politely if there was any possibility they could do something. You know what? I walked out with a no-cost, brand-new replacement in under 10 minutes. Try asking, rather than demanding, once in awhile.


That is just bad business!  If they want to keep customers they should issue credits to those who bought in the last couple of months.

 

No. Bad for business would be giving thousands of customers $50 back or a free trade in for new product. If B&N had infinitely deep pockets, it would be a nice gesture. But I don't expect B&N to lose money on my account.

 

I am very very angry.

 

Yeah. We figured that out. Given your reaction to the whole situation, I begin to suspect this extends to more than just your issues with this single situation.


i don't have an extra $100 to flush away!

 

Given the state of the consumer market and the attitude expressed in your post, I don't think you can avoid having this feeling. There will always be something better/newer/cheaper/shinier.




Distinguished Scribe
HungerGamesPerson
Posts: 611
Registered: ‎01-09-2011

And, I did not get my money back!

2 weeks ago I got a book from B & N for $20. For the past 4 days it has been on sale for 8.99. Sure I was a little annoyed, after all now they were offering for half the price. I didn't even enjoy the book that much! And , I did not get my money back!  This is more of an "oh dang" moment not a huge freak out. 

Think of it as a contribution to a great company!

If we have no peace, it is because we have forgotten that we belong to each other.
Mother Teresa
For it is in giving that we receive.
Francis of Assisi










Contributor
SandyCWV
Posts: 24
Registered: ‎11-30-2011
0 Kudos

Re: B&N screwed us Nook Color owners

Yes, if I bought something a month ago for $50 more when I knew - yes, when I knew - that the NT was coming out soon I would not be mad. How do I know? Because I didn't buy the NC a month ago when I knew the NT was coming out before Christmas.

Stuff like that happens all the time. Last month I bought a NFL jersey for my husband and got a $25 gift card with it, the next week they had a 10% off sale. I would have preferred to pay less, but I wanted him to have it during the season not afterwards so I didn't wait for a better deal. When that happens, all I can say is - Events Occur.

Inspired Scribe
orb9220
Posts: 1,199
Registered: ‎06-16-2010

Re: B&N screwed us Nook Color owners

Just amazed at Adults nowdays and their spoiled entilement issues.

 

I was waiting for my nikon lens to sell on craigslist so I could get one of those $119 refrubs Nook Colors. But missed the opportunity and didn't work out and the lens ended up selling just today so went to B&N and payed $199 full retail.

 

Am I entiled to be dismayed sure I would have really loved to saved $80. But the real truth is for $199 or $249 has to be measured against a user sense of worth. And even at original price is a bargain and worth it for me.

.

"All I Know is...Last Night the Tele-Tubbies came out of the wall and Held Me Down while they put Devices in my Head!"
http://www.flickr.com/photos/orb9220/
Inspired Correspondent
Nom-de-Nook
Posts: 956
Registered: ‎08-06-2010
0 Kudos

Re: B&N screwed us Nook Color owners

Orb, I'm assuming that you don't think that $149 is a good price for the NC refurbs?  Because that is the price they normally are and it is still 25% off the new price.  I understand if you don't think that is enough of a discount...I thought they would drop permanently when the new price dropped and maybe they still will.

Inspired Contributor
carbonbiker
Posts: 48
Registered: ‎08-29-2010

Re: B&N screwed us Nook Color owners

It seems like you're calling yourself stupid.

 

The price you paid when you bought these was apparently what you felt was appropriate at the time.  Otherwise your choice would have been not to buy, right?

 

Are you confusing diappointment with greed?  Listening to too many socialists yap about entitlement?

 

How would you feel if they had never come out with the Tablet?  Would you be satisfied with the NC?

 

I bought my NC in September.  Sure, I wouldn't mind having the newer one, but I bought what I wanted, when I wanted it, for a price I was willing to pay.  I see no reason to be pissed off at B&N.  They met my needs in September.  Just like they did today when I stopped in to a store to swap out a broken power cord.

Read a good nook lately?
Inspired Contributor
carbonbiker
Posts: 48
Registered: ‎08-29-2010
0 Kudos

Re: B&N screwed us Nook Color owners

Just noticed your big MD on your id....

 

So you're a doctor and your complaining about $50?  What.... you lose a malpractice suit?

Read a good nook lately?
Inspired Scribe
orb9220
Posts: 1,199
Registered: ‎06-16-2010
0 Kudos

Re: B&N screwed us Nook Color owners


Nom-de-Nook wrote:

Orb, I'm assuming that you don't think that $149 is a good price for the NC refurbs?  Because that is the price they normally are and it is still 25% off the new price.  I understand if you don't think that is enough of a discount...I thought they would drop permanently when the new price dropped and maybe they still will.


Yep $149 is a good price. Tho a couple of things turned me off and don't know how valid they are. That is the nightmare stories of CS email & phone and troubles getting a replacement if defective. And at $119 would take the chance and just deal with it. At $149 not so much inclined to do so. And just bit the bullet paid the $199 as still very worth it and went with walk in store support if there is an issue down the line with it. Plus like to support local stores as much as possible.

.

"All I Know is...Last Night the Tele-Tubbies came out of the wall and Held Me Down while they put Devices in my Head!"
http://www.flickr.com/photos/orb9220/
Distinguished Bibliophile
deemure
Posts: 3,933
Registered: ‎12-28-2009
0 Kudos

Re: B&N screwed us Nook Color owners

Personally, I think you made a good decision.  I think refurbs are ok if you get a great deal on them.  I don't care for them and avoid them if possible.  But that's just me.  If the difference is fifty bucks, I'd rather get something new.  It's also one of the reasons I choose warranties through Squaretrade. 

 

As far as CS is concerned truthfully it has always been good for me.  That doesn't mean others have not had problems.  But each person's experience is their own.  Every company has its share of horror stories.  At times when I've said this in the past some people have said that Amazon's is wonderful.  And I've had real problems with their CS.  If you ask about shippers some people will say UPS is great, USPS is horrible when for me it's been the opposite.  I think most often with every company CS reps do try to help.  Communication can break down (especially today with outsourcing).  Bad experiences are more exciting to tell than good ones, so.....

 

 

"I still believe in spite of everything that people are good at heart." Anne Frank.
Correspondent
TelSC
Posts: 170
Registered: ‎07-03-2011
0 Kudos

Re: B&N screwed us Nook Color owners

Obviously you've never purchased a single piece of electronics before this. If I could get money back for every piece of electronic do dad I've purchased over the years, I'd probably be a thousandaire. I'm not a market analyist or even in the retail business, but I've got sense enought to know that if a company is coming out with a new piece of technology, then almost 100% of the time they're going to price down their older technology. Here's a prediction for you, sometimes in the future, that Nook Color is going to drop again.

Stop Calling It A Tablet