02-12-2011 07:26 PM
Since Barnes & Noble.com can't guarantee shipping they should not have it listed on their website. In addition, if an order is canceled by Barnes & Noble the customer should be notified and the website should be updated accordingly. Also, if Barnes & Noble is having problems with a seller which would cause the cancellation of an order then the seller should be removed. Also, when a customer expresses an inconvenience and urgency for an order Barnes & Noble customer service should have procedure in place to resolve such matters.
Shame on Barnes & Noble and Bunches of Books.
02-12-2011 07:33 PM
TrinityOD, I can sympathize with you. I have dealt with a third party seller on Amazon and it was a total nightmare. It taught me a lesson to be cautious when dealing with third party sellers.
TrinityOD, yes, someone did get the wires crossed and there should have been better communication. I do hope Barnes and Noble will eventually make amends with you.
02-12-2011 10:24 PM
Never do third party sellers. It always pulling teeth to get basic satisfaction I've found.
I agree. I bought (or tried to buy) an out of print book from a 3rd party seller on some site, maybe Amazon, and I never got the book, never got the 3rd party to contact me and wound up having to dispute the charge with my cc company.
B&N doesn't seem to be handling your issue too well, although I give them a thumbs up for not continuing to do business with a 3rd party seller if there are problems. But they should have notified you.
02-12-2011 11:06 PM
I'm not certain what you mean by "third party" sellers, but I do use the used book sellers associated with Amazon and have always been very, very well satisfied. I have a friend who has had similar positive experiences.