05-18-2011 08:50 PM
As a B&N member, I received six coupons in the mail from B&N - to be used either in store or on line. One of the coupons was 30% off Water for Elephants. When I tried to use the coupon on line, it said NOT ELIGIBLE!! I called customer service and was told that because the price was already discounted from the list price, the coupon would not qualify. I'm wondering why B&N bothered to print & mail out a coupon that isn't eligible for use?!?! Probably one more reason not to renew my membership.
05-18-2011 08:54 PM
I used to receive the email coupons all the time but now I cannot remember the last time I got one. I do know that they are not going to spam, I have the same email address and have not changed anything on my account to stop them. Tis a mystery.
05-19-2011 01:31 PM
Whenever I have checked the coupons in the emails I get from B&N, they have been for specific items that I am not interested in. I would much rather have coupons for a certain percentage off an item of my choice, or on anything in the B&N Classics series, or something like that. The past couple of days, here in the site, I noticed a 15% off (any item) offer posted near the top of the page (I assume not for members only), and was able to use that on a DVD miniseries I wanted. It is discouraging to be a member when there seem to be so few benefits any more. At the same time, if I visit the store just once a year, I will still probably recoup the fee, since I tend to go a bit crazy in there!
Grand Dame of the Land of Oz, Duchess of Fantasia, in the Kingdom of Wordsmithonia; also, Poet Laureate of the Kingdom of Wordsmithonia