06-15-2010 12:15 PM
It is not infrequent that after writing a review, editing and previewing and then hitting the submit button an odd thing happens...the review disappears. It is replaced with a blank page with a box in the corner saying the item is not available for shipping at this time. Of course, going to B&N. com is a complete waste of time for assistance as these wizards throw it back at you with condescending messages and suggestions that it's all your fault. However, this does not explain why it is that when you search for the same item you reviewed on their web and then punch in write a review, it pops up with the same blank page. Isn't this rather an acknowledgement that the problem is on their end? Anyone else having this problem? Perhaps a copy of "Computers for Dummies" could be forwarded to their tech crew. Just a thought.
06-15-2010 11:02 PM - edited 06-15-2010 11:03 PM
If you have put a lot of time into a review or post and are experiencing losses, it is often worthwhile to save a copy, even if just your clipboard, until you get a confirmation.
Those of us who access B&N servers frequently have learned this the hard way. Yet, I suspect most of us don't back-up ourselves regularly until we have lost at least two in a row! Long periods can be just fine, then, bam, things go awry.
06-16-2010 02:24 PM
Hi Jon. There have been so many in the past months I have not kept track of them all. But the last three were the DVDs of "Apocalypse Now Redux", "The Icons of Suspense: Hammer Films" and "Doctor Zhivago". I also had a not infrequent problem reoccur this morning when I was finishing up a review of the DVD "42nd Street Forever Volume 3 Exploitation Explosion", when the page suddenly flipped off erasing my review yet maintaining my viewer ratings, even on my own B&N account page. This happens all of the time explaining why I have almost 200 ratings on my page but only 36 reviews. Hope that answers your question.
06-17-2010 03:37 PM
Am I reading you right? You've lost over 150 reviews? That sure seems to be 100 more than it takes to drive a sane person nuts. Kudos to you for keeping "bleeped" words out of your post!
Although I haven't lost any reviews (I don't review very often), I can confirm that there is a glitch that happens as you try to submit them. What happens to me is that I lose all my formatting, and it comes out all as one paragraph.
Perhaps Jon can help you... in the meantime, if I were you, I would first compose my reviews in Notepad and save it as a file before trying again to submit them to the system. That way, you will still have a copy.
06-17-2010 03:56 PM