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New User
Zoe_W
Posts: 2
Registered: ‎01-26-2011
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Web browser on Nook wont work. Help Please!

Hi, I have the NOOK for about a month, and today my web browser won't work. I tried turning it off and back on, I took out the battery, and I re-registered my NOOK to see if it might help. What my NOOK is doing: I tap to go on the internet, and it loads my homepage (Google) but then a box pops up on my main screen and says "Browser Exited Unexpectedly" and it just closes out of the browser, without giving me time to read everything in the error box.

I called technical support, and I got no solution. So please, if you have had the same problem, or you have a suggestion, please tell me.

 

Thank you!

Distinguished Wordsmith
Josienjoe
Posts: 1,949
Registered: ‎02-15-2010
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Re: Web browser on Nook wont work. Help Please!

 


Zoe_W wrote:

Hi, I have the NOOK for about a month, and today my web browser won't work. I tried turning it off and back on, I took out the battery, and I re-registered my NOOK to see if it might help. What my NOOK is doing: I tap to go on the internet, and it loads my homepage (Google) but then a box pops up on my main screen and says "Browser Exited Unexpectedly" and it just closes out of the browser, without giving me time to read everything in the error box.

I called technical support, and I got no solution. So please, if you have had the same problem, or you have a suggestion, please tell me.

 

Thank you!


 

You may want to post on the nook boards rather than the community room.

 

If you have the nook -

 

http://bookclubs.barnesandnoble.com/t5/NOOK-General-Discussion/bd-p/Nook

 

http://bookclubs.barnesandnoble.com/t5/NOOK-Q-A-and-Support/bd-p/nooksupport

 

If you have the NOOKColor -

 

http://bookclubs.barnesandnoble.com/t5/NOOKcolor-General-Discussion/bd-p/NOOKcolorGeneralDiscussion

 

http://bookclubs.barnesandnoble.com/t5/NOOKcolor-Technical-Support/bd-p/NOOKcolortechnicalsupport

New User
miamy
Posts: 1
Registered: ‎01-29-2011
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Re: Web browser on Nook wont work. Help Please!

we had the exact same problem.  First you go to settings, then click device, and then unregister your nook.  Then reset to factory settings and click confirm twice.  That should do it.  Unfortunately you have to reregister everything like it was brand new, but at least it gets it fixed. 

New User
jae_pooh
Posts: 1
Registered: ‎05-18-2011
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Re: Web browser on Nook wont work. Help Please!

I have the same problm .but if i reset my nook to factory settings will it erase my books.?