Downloading and E-Reading Issues

[SlaughterS]

The Glitch appears to be fixed.

I was able to download the writing circle book from B&N just a few minutes ago.

Quick question: Are the page numbers on the nook the same as the books ?  Preface on page 7,  NANCY on page 12,  ect..

[Sunltcloud]

Paul,

Thank you! Thank you! Thank you! I never doubted you (well.....maybe just a little.)

Gisela

[Melissa_W Moderator]

Hi Rosei,

Are you able to enter your credit card number (or the last 4 digits, if that's all it requires)?  If so, that should unlock the book for you.

[Paul_Hochman]

Sunltcloud wrote:

Paul,

Thank you! Thank you! Thank you! I never doubted you (well.....maybe just a little.)

Gisela

[edelweissAM]

Thank you for fixing whatever you fixed. I can download my book. Thanks so much!!!

[sylvia387]

I do not see my copy of The Writing Circle anywhere...not in my "digital management" or on my ereader (PC).  Are they still be loaded at this time (5/21)?  I have no PM's either.

Thanks,  Sylvia

[Rachel-K]

Hooray for Paul! 

(And great thanks to Melissa for all her sage techie advising!)

[Thayer]

PAUL AND HIS STAFF DESERVE A RAISE!!! 

 I, too, have received my download after a strange problem with my email addy not being recognized.

Paul, thanks for your patience and diligence. Please pass along my appreciation to your support/technical staff as well. And most especially to your wife who by this time, I expect, is VERY tired of hearing about First Look.  

Let the reading begin!  

[CharlieG31]

I have corrected my credit card information but I am still getting this message

Unlock credit card is invalid or expired. Update and try again.

Does anyone have a solution for this??

[Breezy000]

I haven't received my copy as of yet either.  Any advisement would be appreciated.

[Breezy000]

Please forgive me.  I have figured it out...I will understand technology if it's the last thing I do.    Ditto about Paul's awesomeness and patience.  Hear, hear!

[Melissa_W Moderator]

Hi Sylvia,

Did you refresh your eReader (the button looks like the refresh for Internet Explorer on the left-ish side of the eReader toolbar?  Depending on the number of items you have in your B&N Library and how they're arranged you might not see it on the first page once it syncs - most of us had the eARC in our libraries on 5/17 or 5/18 so if you have your eReader arranged to show items in date order it would be around those dates.. 

sylvia387 wrote:

I do not see my copy of The Writing Circle anywhere...not in my "digital management" or on my ereader (PC).  Are they still be loaded at this time (5/21)?  I have no PM's either.

Thanks,  Sylvia

[Alohamora]

I get the same message.

I can see the book in my library, both in My Account and from the e-reader, but I can't download it.

[sylvia387]

Melissa_W:

I did indeed hit the refresh button, after downloading a newer version of the ereader.  Still, the only things listed in my library are the four freebies that came with the original download on 4/20. 

Needless to say, I'm disappointed:-(  Out for the day and will check back later this evening.

Wondering what Breezy did to remedy their situation...am I missing something?

Sylvia387

[sylvia387]

Checked in today...and THERE IT IS

Thanks!  Off to read.......

Sylvia387

[Bonnie_W]

I have a (perhaps silly) question.  I'm using the BN E-Reader on my computer because I can't really afford a Nook right now (much as I want one!). 

Anyway, I've noticed two things since opening our book:

1) I really don't like the way each page has a 2-page spread on it.  The reading doesn't feel natural.  Is there a way to break up the spread so I can just read up and down and not jump to a new column?

2) If I want to get into my library of other books and out of what is currently being read, how can I do that?  When I open the E-Reader, it automatically goes to where I last left off and there's no toolbar or anything to take me back to my menu.

I'm pretty new to the E-Reader and am more used to a competitor's E-Reader atm...trying to learn the BN one!

Thanks for any insight

[Melissa_W Moderator]

Hi Bonnie,

To get back to the menu from the book you're currently reading there is a tab on the left-hand side of the book - if you click on it the navigation pane will pop up.  From there you can go to your B&N library.  Similarly, the "settings" portion of the navigation pane will all you to enlarge the text of your book and decrease the margins; this will help with the column problem.

Bonnie_W wrote:

I have a (perhaps silly) question.  I'm using the BN E-Reader on my computer because I can't really afford a Nook right now (much as I want one!). 

Anyway, I've noticed two things since opening our book:

1) I really don't like the way each page has a 2-page spread on it.  The reading doesn't feel natural.  Is there a way to break up the spread so I can just read up and down and not jump to a new column?

2) If I want to get into my library of other books and out of what is currently being read, how can I do that?  When I open the E-Reader, it automatically goes to where I last left off and there's no toolbar or anything to take me back to my menu.

I'm pretty new to the E-Reader and am more used to a competitor's E-Reader atm...trying to learn the BN one!

Thanks for any insight

[dhaupt]

Melissa_W wrote:

Hi Bonnie,

To get back to the menu from the book you're currently reading there is a tab on the left-hand side of the book - if you click on it the navigation pane will pop up.  From there you can go to your B&N library.  Similarly, the "settings" portion of the navigation pane will all you to enlarge the text of your book and decrease the margins; this will help with the column problem.

Bonnie_W wrote:

I have a (perhaps silly) question.  I'm using the BN E-Reader on my computer because I can't really afford a Nook right now (much as I want one!). 

Anyway, I've noticed two things since opening our book:

1) I really don't like the way each page has a 2-page spread on it.  The reading doesn't feel natural.  Is there a way to break up the spread so I can just read up and down and not jump to a new column?

2) If I want to get into my library of other books and out of what is currently being read, how can I do that?  When I open the E-Reader, it automatically goes to where I last left off and there's no toolbar or anything to take me back to my menu.

I'm pretty new to the E-Reader and am more used to a competitor's E-Reader atm...trying to learn the BN one!

Thanks for any insight

Melissa, a lot of us would be lost if not for your help.

Let's give a big thanks to Melissa.

[Paul_Hochman]

dhaupt wrote:

Melissa_W wrote:

Hi Bonnie,

To get back to the menu from the book you're currently reading there is a tab on the left-hand side of the book - if you click on it the navigation pane will pop up.  From there you can go to your B&N library.  Similarly, the "settings" portion of the navigation pane will all you to enlarge the text of your book and decrease the margins; this will help with the column problem.

Bonnie_W wrote:

I have a (perhaps silly) question.  I'm using the BN E-Reader on my computer because I can't really afford a Nook right now (much as I want one!). 

Anyway, I've noticed two things since opening our book:

1) I really don't like the way each page has a 2-page spread on it.  The reading doesn't feel natural.  Is there a way to break up the spread so I can just read up and down and not jump to a new column?

2) If I want to get into my library of other books and out of what is currently being read, how can I do that?  When I open the E-Reader, it automatically goes to where I last left off and there's no toolbar or anything to take me back to my menu.

I'm pretty new to the E-Reader and am more used to a competitor's E-Reader atm...trying to learn the BN one!

Thanks for any insight

Melissa, a lot of us would be lost if not for your help.

Let's give a big thanks to Melissa.

Absolutely! Here's to Melissa!

[Sunltcloud]

Ditto! Melissa!