As a new customer to B&N, having bought a NT, I think B&N is loosing a great opportunity in using support and building a community as a differentiator from Amazon.
I was expecting that B&N would be easier to deal with, friendlier and that it would have better support. What I have found is road blacks, problems gone unresponded, many threads of people with unsolved problems, slow response or no response to feature requests and bug reports.
If B&N is the only company keeping Amazon in check then in a year or two Amazon will be unchallenged as I don't see much of a future for B&N at the rate they are going.
Take for instance the NT. It was, in my opinion, rushed to market and there are many complaints that people have and no clear answers from B&N either acknowledging there is a problem on when they are going to fix it.
What problems you may ask.. how about
* The highlight feature works horribly. Ugliest green as default, changing to yellow doesn't always work. Selecting what to highlight works very badly.. you can't expact selection.
* Email program does not apply offline actions and no landscape mode
* Wish list on NT doesn't sync with B&N site
* Night reading theme uses grey instead of black on background. From what I read the NC has a true black for night reading.
* We were promissed thousands of apps by year end.. year end is 20 days away.. I am not seeing hundreds of apps.. or even tens of apps added daily.
* If you turn password on in NT deleting a book/magazine requires you to turn off the password instead of just prompting you to enter the password.
And the above is just what I see as a new user; I am afraid at all the issues long time nook users may be finding that I have not bumped into.
