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Doug_Pardee
Posts: 5,516
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Registered: ‎03-09-2010

Amazon simplifies e-book returns

It's not news that Amazon allows you to return e-books within 7 days of purchase, while B&N doesn't allow you to return them at all after you've downloaded them unless they're seriously defective. But now Amazon has simplified the e-book return process to a few online clicks (it used to be you had to call or email them).

 

[Thanks to The eBook Reader Blog for the heads-up on this.]

 

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Sun_Cat
Posts: 788
Registered: ‎12-03-2011
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Re: Amazon simplifies e-book returns

Very interesting.

 

I have to wonder whether this isn't a kind of guerilla protest on Amazon's part against the agency model. Apparently it's a loophole in the agreement with the publishers. I wonder how long before someone tries to plug it.

 

After all, many folks can and do read a book in 7 days.

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Journey Into Now by Leonard Jacobson
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Strayer
Posts: 653
Registered: ‎05-28-2011
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Re: Amazon simplifies e-book returns

Gee, read books for free.
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Lady-Goldfyre
Posts: 11
Registered: ‎10-13-2010
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Re: Amazon simplifies e-book returns

I have had a few that I wish I could return, either because the editing was so terrible or the writing was. :smileyvery-happy:

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Nevermore1
Posts: 632
Registered: ‎04-13-2010
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Re: Amazon simplifies e-book returns

[ Edited ]

Sun_Cat wrote:

After all, many folks can and do read a book in 7 days.



I'd have to agree with that.  If I have the time I can read a lengthy book (400-600 pages) in one day.  I wonder how much $ Amazon will lose from this or if they will shorten the return period after a month or two...

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bklvr896
Posts: 4,801
Registered: ‎12-31-2009
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Re: Amazon simplifies e-book returns


Nevermore1 wrote:

Sun_Cat wrote:

After all, many folks can and do read a book in 7 days.



I'd have to agree with that.  If I have the time I can read a lengthy book (400-600 pages) in one day.  I wonder how much $ Amazon will lose from this or if they will shorten the return period after a month or two...


I don't know that Amazon is all that concerned about losing some money, they're more interested in eliminating the competion.  Before agency pricing went into effect about 2 years ago, they were willing to lose about $3 per bestseller to sell them at the $9.99 price point.

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BeckyWC
Posts: 119
Registered: ‎11-18-2009
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Re: Amazon simplifies e-book returns

The 7 day return policy has always been in place even before the Agency Model.  The only difference is now instead of having to call them, you can do it on line.