01-15-2011 01:42 AM
Thank you in advance for any help you can provide. I have a nook, tried to download several free ebooks on 1/1/11, not realizing I did not update my credit card which expired the night before. I have since updated the card and can download new items - but anything i tried to download on 1/1/11 are stuck in limbo and the nook says unable to download due to billing problem. I checked my account at bn.com and while i can see the free ebook order - there is no option to delete - just archive. I tried that and even that did not help.
I tried to re-download these items and it says I already own this book...
Please help - any tips would be appreicated.
01-15-2011 02:02 AM - edited 01-15-2011 02:40 AM
You might also want to try posting your question in the Nook Color Technical Support forum.
01-15-2011 09:00 AM
You need to call Customer Service at 1-800-THE-BOOK (1-800-843-2665), option 2 for Digital Support. They're the ones who can work with your account and your purchases.
01-15-2011 03:56 PM
This is a problem with B&N's system. I had something similar in ordering some ebooks in rapid succession. Their system approved payment for two books from a gift card that only had funds for one. One ebook then went through but the other ended up in the limbo your seeing, no way to repurchase/delete/download or anything. In my case customer service couldn't even help at first. I had to go to a B&N store, add money to the original gift card (that now had a zero balance) and then call customer service again to have them manually reprocess the order. That was a bit less than a year ago so hopefully in your case they've added some options to handle situations like this.