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JA_Bal
Posts: 25
Registered: ‎05-17-2010
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PC Driver Problems

Anybody know where I can get the right driver so I can access my Nook through a WIn 7 PC?  It stopped working all of a sudden and its so frustrating.  Been emailing nook@barnesandnoble.com but no one has responded.

When in doubt, read and learn.
Inspired Correspondent
SHissong
Posts: 176
Registered: ‎05-25-2010
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Re: PC Driver Problems

You shouldn't need a device driver.  You access it as you would any other device that connects through a USB port such as a thumb drive, digital camera, etc.

Doug_Pardee
Posts: 5,522
Kudos: 4,015
Registered: ‎03-09-2010
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Re: PC Driver Problems

Reboot your NOOK (hold the power button down for 20 seconds to shut it all the way down, then turn it back on), reboot your computer, then try again.

 

E-mailing B&N Customer Service is not going to get the job done. The e-mail system is a low-priority service for FAQ-type questions. If you're having a problem, call them at 1-800-THE-BOOK (1-800-843-2665), option 2 for Digital Support.

 

Wordsmith
Michael-V
Posts: 2,466
Registered: ‎03-01-2010
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Re: PC Driver Problems

 Try this..

   1. Reboot PC, and reboot NOOK (power down, then back up).

   2. When both are finished booting, plug in NOOK.

 

You can also try plugging the NOOK into different USB ports.  Specifically, sometimes the ports in the back are better than the ones in the front because they are “powered.”  Also, you can see if the users are connecting via a USB hub and if so, take the USB hub out of the equation.

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