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Inspired Contributor
swandy
Posts: 159
Registered: ‎03-10-2010
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Why can't you cancel a Nookbook order?

I do not understand why a PREORDERED Nookbook cannot be cancelled. I completely understand not being able to cancel the order of a book after it has been downloaded, but since a preordered ebook can not be downloaded until it is released, why not the ability to cancel the preorder???
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lkmiller
Posts: 704
Registered: ‎10-31-2009
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Re: Why can't you cancel a Nookbook order?

Good question.  I've never pre-order an ebook.  Does it show up in your Nook online library at the time you pre-order it?  Could you delete it from there before it's available for download?  And hopefully not get charged for it, of course.  Or maybe they'd take care of it if you called Customer Service.

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kiddo1955
Posts: 1
Registered: ‎02-02-2012
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Re: Why can't you cancel a Nookbook order?

And you also cannot cancel an order either for a cover, not to mention online it did show I would receive a discount with a coupon and when I spoke to a customer service person I got the runaround.  The only reason I bought a Nook over a Kindle is the store is close to me, but after this fiasco I'm done with B&N online, period.  Such a disappointment from B&N.

 

Distinguished Bibliophile
keriflur
Posts: 6,871
Registered: ‎01-05-2010
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Re: Why can't you cancel a Nookbook order?

You CAN cancel a pre-order, but you need to call Customer Service to do so.