Android App: "Could not open book at this time. Problem with credit card."

[johnnyna]

I've been using Nook on my Android phone for a few months now.  Several books later and no problems until yesterday.  I logged into BN web site with my laptop and purchased a new book.  I ran into a problem because the credit card stored there was an old cancelled one.  The purchase logic objected, I entered a new credit card and the book was purchased.  10 minutes later I looked at my books via my android phone and the book was there.  I tapped download and watched the download.  All looked good until I tapped the book to read it and got the error message above.

I've tried a number of things.  I have no trouble reading the book from a computer.  I archived and unarchived the book from my Android device and that did not fix it.  I deleted my expired credit card aned made sure the new valid one was the default.

It seems really odd to be getting a credit card error just attempting to open a book after a successful purchase. 

What gives?  This is clearly a bug IMHO.

[geertm · Accepted solution]

The DRM key on the Android phone was probably not updated correctly with the new credit card info.

If you have not too many books on your B&N account logout the B&N Android app and login to B&N again. You will have to download your books again, but this should update the DRM key.

If you have a lot of books you could try to uninstall the B&N app, and than install it again. That way you will have not to download the books again, but I am not sure this will solve the problem.

[johnnyna]

Worked great - only had 8 books so downloading again won't be a hassle.  The message "syncing library" appears as I logged back in.  Many thanks!!!

[Bronco_Fan]

I had the same problem on two Android devices after I changed the default credit card.  Logging out and then back in to the app solved it.  Interestingly, my Nook "Classic" does not have this problem - old faithful...

[geertm]

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Bronco_Fan wrote:

I had the same problem on two Android devices after I changed the default credit card.  Logging out and then back in to the app solved it.  Interestingly, my Nook "Classic" does not have this problem - old faithful...

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The Nook "Classic" does not sync the credit card info with your account, it asks you to input the credit card info the first time the info is needed.

[BobA_CIH]

I have been having the same problem with the books on my android phone (but not magazines).  I did the sign out (no luck) and then removed and reinstalled the app.  Still not working. Any other suggestions (my credit card information is correct),