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HBap
Posts: 5
Registered: ‎08-23-2012
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Accepted Solution

NOOK Study wont load on mac

Hi

 

I have a mac os x 10.6.8. I downloaded NOOK study and it was working just fine until today. Whenever I open the application on my Mac the window pops up and it shows that it's loading but the application never opens; it just keeps displaying the moving status bar that says that it's loading like this:2012-09-10 02.30.17 pm.jpg

 I have been letting it "load" for over 2 hours...and nada.

 

I have forced quit & restarted the app several times, I restarted my computer, I checked to see if it needed an update, & I deleted and re-downloaded the app back on to my computer and it still wont start.

 

Suggestions?

Frequent Contributor
Davan
Posts: 190
Registered: ‎03-16-2012
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Re: NOOK Study wont load on mac

Try this:

Shut down the app

From the Go Menu bar select Go To Folder and type in ~/Library

or open Users/your name/Library

Open the Application Support Folder

Open the Barnes& Noble folder

Delete the DesktopReader folder to the Trash Can and empty it.

Restart the computer

Relaunch the app and sign in

 

You should be good to go from this point out.  If not, please contact Technical Support at 1.800.THE.BOOK.

Contributor
HBap
Posts: 5
Registered: ‎08-23-2012
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Re: NOOK Study wont load on mac

Yay! It works! Thanks!
Frequent Contributor
Davan
Posts: 190
Registered: ‎03-16-2012
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Re: NOOK Study wont load on mac

Good to hear!

 

Aloha,

 

d

Contributor
Ruffles5
Posts: 24
Registered: ‎10-10-2012
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Same problem on PC

I'm having the exact same problem: Nook Study won't go past the Loading Library screen when I open the program. I'm running Windows 7 with 4gb of RAM and using a SSD

Frequent Contributor
Davan
Posts: 190
Registered: ‎03-16-2012
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Re: Same problem on PC

Please call Technical Support at 1.800.THE.BOOK. They will be able to assist you. This thread is for the MAC not the PC.
New User
fionaskarma
Posts: 1
Registered: ‎05-17-2013
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Re: NOOK Study wont load on Mac


Davan wrote:

Try this:

Shut down the app

From the Go Menu bar select Go To Folder and type in ~/Library

or open Users/your name/Library

Open the Application Support Folder

Open the Barnes& Noble folder

Delete the DesktopReader folder to the Trash Can and empty it.

Restart the computer

Relaunch the app and sign in

 

You should be good to go from this point out.  If not, please contact Technical Support at 1.800.THE.BOOK.


 

WORKED LIKE A CHARM!!

yay I get my nook study app back in time for summer school and of course reading for pleasure aka my fav way to procrastinate :smileyhappy:

Frequent Contributor
Davan
Posts: 190
Registered: ‎03-16-2012
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Re: NOOK Study wont load on Mac

Good to hear, have a happy Summer!

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