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csuramfan
Posts: 4
Registered: ‎05-06-2013
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Older purchases on my Order Status list do not show up in library

I am trying to read a book I purchased last November.  In my order status list I can find the order number for the book and the status says in your nook library.  It is not in my Nook library though.  If I look online at my library it does not show up (not normally nor archived).  It is also not showing on my Nook nor using the Nook reader for PC.  I've erased and re-registered my Nook Simple Touch and the probably is exactly the same.

 

Has anyone else run in to this?  Any suggestions?

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geertm
Posts: 1,193
Registered: ‎02-09-2010
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Re: Older purchases on my Order Status list do not show up in library

Is the book still available as a Nook book? There is no guarantee that a Nook book will always be available to redownload. That is why you should always make a backup of your books.

 

If the books is still available as a Nook book, and you did not delete it, than you will have to call B&N customer service.

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