11-02-2010 04:02 PM
I am having an issue with my Nook to PC app for my computer. I open the program, attach it to my email address, and click sync. My eBooks show up. But when I click on one it gives my the message "This file has already been added to your library. (Download: 1013)". This happens for every book. I don't know what the problem is. I have called tech support several times and of course get the whole "reinstall the program", or "clear the AppData". I have done this time and time again. I tried to download the book from the BN website onto my computer and add it via the My Stuff tab. No luck.
I can use the Nook for PC app on my desktop computer and a laptop at home. I am on the road and am unable to use it on my laptop. Can someone please help me? The last tech support guy I talked to was useless. I know a good amount about computer and researched this thing high and low on the internet. What is the problem with it?
11-02-2010 04:19 PM - edited 11-02-2010 04:22 PM
Shotgun approach: did you try blowing away (or renaming away) the program's database file? NOOK for PC will rebuild the database when it starts back up. You'll lose any highlights, notes, bookmarks, and current page information.
WinXP: C:\Documents and Settings\<your userid>\Application Data\Barnes & Noble\BNDesktopReader\ClientAPI.db
Vista and Win7: \users\<your userid>\AppData\Roaming\Barnes & Noble\BNDesktopReader\ClientAPI.db
Note: if you see a folder called "BN" or "B&N" instead of "Barnes & Noble", ignore that one. It's for the old PC eReader program, not NOOK for PC.
11-02-2010 04:37 PM - edited 11-02-2010 04:38 PM
Yes, I renamed the file, several times, I have deleted the entire folder. I have reinstalled the program. i have restarted the computer. I can physically "see" the books in my library. But if I click read it gives me the error. If I click on download it gives me the error. It doesn't do this on my other computers also running Windows 7 32 bit. I never had the old reader so it can't be that the files are fragmented elsewhere.
01-21-2011 06:00 PM
So what's the status of this issue? I just downloaded the PC app, and immediately ran into the same problem. Thanks goodness I'm only checking out the free stuff to see how things work. So far, they don't.
04-14-2011 09:20 AM
So, I developed the same problem trying to add new ebooks to My Stuff, too. According to a friend of mine who has owned his nook for far longer (I just got mine this week), you are supposed to add new ebooks to your nook by manually transferring the files in Windows Explorer, not the nook for PC software. (Doesn't make sense to me, but okay.) At any rate, this method worked fine for me.
05-24-2011 02:10 AM
Had some time today so decided to try tech support for this problem (Lenovo T61, Windows XP Professional, Service Pack 3). Got the entire hopeless/hapless/clueless help desk experience for 1 hour and 13 minutes.
Bottom line: What a shock! They'd never heard of this problem and had to go to the "upper" group (?!?) for help, but they were already gone for the day. But, she said, it was probably my computer, since the software worked on my Dell laptop and couldn't I use that instead.
Or at least I'm pretty sure that is what she said, since she was mumbling through the whole call.
Anyhow, I'm supposed to get a call back tomorrow. Then I'll get a chance to ask them why they don't have settings for a proxy server in their software.
If I find anything out that's different from all the things posted here that I tried, I'll let you know what it is.
05-30-2011 09:36 AM
The same thing has happened to me after upgrading from. No amount of deleting the program or cleaning the registry has helped.
OBVIOUSLY something is triggering the program to believe the documents are there but unable to open them. I'm willing to bet that everyone with this problem has had the OLD reader or an older version of Nook for PC.
Why can't B&N programmers FIND the issue and fix it? With so many people having the same problem, it's not just one customer with one unusual set of circumstances.
05-31-2011 12:30 PM
As I suspected there was no return call. B&N continues to have some of the worst customer service around. I'll try again, next time I find myself with some free time.
If anyone else has any solutions, PLEASE, let us frustrated folks know.
06-10-2011 01:37 PM
I think I found the cause, but not the solution.
The local network at my work recently went down. Well I started having the same issue as everyone posting. What I found out (for me) is that when I install Nook for PC it automatically goes to the My Documents folder for whoever is logged in and creates your profile their. Well at my place of work the "My Documents" folder links to my personal drive on the network (which is unavailable because our network is down.) But what is available is the local backup of "My Documents" which is just the name of the folders and none of the content. So all of the books in my account would normally be downloaded to my profile under "My Documents", but because that area is locked down (we don't have the ability to change the path of this folder or add content since its just a bookmark really on my PC) I can't download the file for a book and move it to my profiel to access it until the network comes back up.
Let me know if that answers anyone elses suspicions.
08-03-2011 06:39 PM
Geez, this is crazy frusterating! I'm getting the same issue and cannot locate a resolution. B/N sucks! will not be buying any more e-books. It seemed like a cool useful tech, but I just wasted an afternoon getting my study materials available for a test tomorrow. Thanks for nothing Barnes!
08-14-2011 12:12 PM
based on what you guys have said, i figured it out: you need to uninstall the program from your pc, but first:
ADD ANY FILES YOU WANT TO USE TO YOUR BARNES & NOBELS FOLDER IN YOUR DOCUMENTS!!!
when i re-installed the nook-pc, it read all of them from the folder and showed the files in my library... all i've got left to do is add new files thru the program and see if that works
hope this helps some
03-26-2012 05:36 PM
I had the same problem. I installed the Nook for PC on a Windows Vista computer. But when I tried to Add an .epub file using Add from My Stuff, I would get the famous "This file has already been added..." I decided to download and install the latest version of the Adobe Reader. Guess what? That fixed it.
05-12-2012 01:01 AM
yeah I'm not getting anywhere with any of these "fix" ideas....
running this on Windows 7 x64, latest version of "Nook for PC".
no barnes and noble folder is actually being created in the my documents folder...so there ya go that'd be the first problem. I can't find any System Event errors or notes on permission errors, etc. Weird.
05-18-2012 01:09 PM
Same problem here! It works on my laptop but not on my office PC. Just responding to this thread so that I can stay in the loop in case the problem is resolved.
07-07-2012 04:19 PM
I just came across the same problem and solved it. However, I am using the reader for the PC under WINE for linux, but the problem might be related. I discovered that I had moved the folder where the program stores all of the downloaded books, "My Documents/My Barnes & Noble eBooks". Even though the program "looked" like it was actually downloading the books, it wasn't. Once I fixed the link to where I had moved the folder, from my user directory, it started working again.