01-08-2011 11:48 AM
Feedback on iPad NOOK App, refer to CASE # 17753685
To the product development team,
After 2 long waits to speak with the BN digital support, I felt compelled to
provide some enhancement requests for the iPad NOOK app:
1. The steps on purchasing a book and downloaded can not be found anywhere.
Please published an iPad NOOK App user manual, the process is not intuitive.
2. When purchasing an ebook and then attempting to download, the NOOK app
sometimes locks up and the book will not download. The tech on the phone
support advised me to "log off" of the app and "log in" again and then the
library will "sync". That seems to work; however, it caused 2 other issues:
(1) all previously downloaded books must be downloaded again; (this
makes no sense to the user. Another tech explain to me that is the
way the app is designed: to "reset" and delete all previously
downloaded books. Again, this makes no sense to a user. (could not imagine
if Apple iTunes required the use to constantly "re-download" music all of the time.
(2) after re-downloading the book, any bookmark is lost; however, any text that has
been highlight remains. Clearly, something is wrong. One would get the
impression that the book is actually still in the memory of the iPad, only the
NOOK app did not recognize it until the book was "re-downloaded". Why would
the app be designed to "delete" all books each time the app is closed?
Jhe (from the Technical support help desk in the Philippines) was very helpful.
02-19-2011 05:04 AM
BGFIJ13, you offered great recommendations and I hope Management will listen.