04-27-2011 10:35 AM
Just spent a lot of time with Angry Birds install, over an hour with B&N support. Still will not install. Have been told by B&N to contact the developer. I feel that is not my responsibility and asked for a refund ($2.99) which they refused.
So, be warned, that if you download an app from B&N and it doesn't install, you are stuck with it and B&N keeps your money.
04-27-2011 10:50 AM
I really hope that the as the OP spent so much time with customer support that they told him of the SD card issue. If they don't know, or didn't suggest this there is a break down somewhere in the process.
The fact that other than the SD card issue workaround everyone has Angry Birds running, woudl suggest that perhaps CS didn't know.
04-27-2011 11:02 AM
It is not B&N's responsibility to refund money for apps any more than it is Google's responsibility to refund money on Android Market apps that customers don't like. It is ALWAYS up to the developer.
04-27-2011 11:13 AM
Wouldn't you think that B&N would have checked out all the apps that they offer in order to be sure they work on the Nook Color? If they had opened the NC up to the Android Market it would make sense for the buyer to beware. But they did not. They provide only a limited number which supposedly have been vetted. If there are vagaries such as removing SD before installing, then B&N should note those.
04-27-2011 11:17 AM
04-27-2011 11:35 AM
The solution for BN is simple. If they do not want to back products sold in their app store, forgo the 30% and give us access to the "real" app store. It would increase the value of the NOOKcolor as a tablet. Apple has developers and programmers to vet apps in their store. Do BN have qualified people to do that?
This can be the best tablet on the market based on form factor and price. BN needs to take care not to mess it up.
04-27-2011 11:49 AM
I downloaded mine last night....no problems. But I don't have a sd card either and I know if you do, you need to take it out first. It is SOOOOO much better playing it on a bigger screen!!
04-27-2011 11:59 AM
How is this any different than their return policy for books?
If I accidentally download a book, I don't get a refund either even if I call within 5 seconds of making the accidental purchase. If I purchase the book, I am stuck with it...
04-27-2011 12:05 PM
From experience I know that if you purchase a book and it has a fault, B&N will refund. It's not as if you purchase an app by mistake. It is that the app has a fault.
04-27-2011 12:55 PM
The Google market does give you some time to test out the app and if you don't want it, you can get a refunt (I think it is 30 min).
It's 15 minutes. Apple gives a refund, as well as Amazon. There are time constraints. Again, B&N doing what makes no sense at all.
04-27-2011 01:09 PM - edited 04-27-2011 01:25 PM
Have any of the critics who are so quick to bash B&N for ANY and EVERYTHING bothered to double check if John, the OP, is being truthful or not? I doubt the veracity of his story. But hey, if it puts B&N in a bad light, let's believe it....right? Has anybody but ONE PERSON experienced this alleged offense?
04-27-2011 02:01 PM
I had issues downloading Angry Birds, I purcahsed it but it refused to install. Removed SD, reinstall, now works fine. 1-800-THE-BOOK told me of this fix. Try it and please post if it solved your issue
04-27-2011 02:47 PM
Thanks for the info on the b&n return policy. Amazon gives customers a week to return a kindle book, although I've never used the feature. Amazon's first message to me after a purchase is "was this purchase a mistake?" I wonder how Amazon stops misuse. I'll be extra careful on the nook.
04-27-2011 03:09 PM
I'm going to go with one poster pointing out that the person making the complaint may not be so honest.
I work in tech support as a job and really I would think it's the type of SD card that may be the problem. As far as SD cards go for the Nook the best card would be a SDHD (High-Capacity) card which come in 4-32 gigs.
If you take the card from let's say a camera and plunk it into your Nook, yes it would work but if you wanted to do video or something that required some real memory/ processing then that type of card just would not work.
Look people at some point in time you as the consumer should be looking at what you are buying. You are not 3 year olds that need mommy or daddy to look after you.
Before I purchased any of the apps I looked at the reviews first so I could make an informed decision.
If we were talking about a program like Quickbooks or EPI then I would take the complaint seriously, but really we are talking about a game.
May I suggest a little perspective.