Since 1997, you’ve been coming to BarnesandNoble.com to discuss everything from Stephen King to writing to Harry Potter. You’ve made our site more than a place to discover your next book: you’ve made it a community. But like all things internet, BN.com is growing and changing. We've said goodbye to our community message boards—but that doesn’t mean we won’t still be a place for adventurous readers to connect and discover.

Now, you can explore the most exciting new titles (and remember the classics) at the Barnes & Noble Book Blog. Check out conversations with authors like Jeff VanderMeer and Gary Shteyngart at the B&N Review, and browse write-ups of the best in literary fiction. Come to our Facebook page to weigh in on what it means to be a book nerd. Browse digital deals on the NOOK blog, tweet about books with us,or self-publish your latest novella with NOOK Press. And for those of you looking for support for your NOOK, the NOOK Support Forums will still be here.

We will continue to provide you with books that make you turn pages well past midnight, discover new worlds, and reunite with old friends. And we hope that you’ll continue to tell us how you’re doing, what you’re reading, and what books mean to you.

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New User
Amy55AW
Posts: 2
Registered: ‎03-03-2011
0 Kudos

Cant Shop!

Just downloaded Update 1.2 and can no longer connect to shop for books mags, Apps etc.  CAN connect to internet.....Barnes and Noble website etc.....Is there a problem or do I need support?

Reader
MagazinePerks
Posts: 2
Registered: ‎01-31-2011
0 Kudos

Re: Cant Shop!

I can't either.  This has got to be a bad thing for B&N!  It did work earlier today. Any answers?

Wordsmith
ImmortalBeloved
Posts: 292
Registered: ‎12-10-2010
0 Kudos

Re: Cant Shop!

The servers are down. Everyone is having the same problems. If you NC was not reset automatically and all your content earased then consider yourself lucky for now and you might want to turn your wifi off until we get word things are resolved.

Correspondent
ChipPM
Posts: 423
Registered: ‎12-22-2010
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Re: Cant Shop!

No kidding...:smileyvery-happy:

 

Have you checked out the other posts on this board?

 

You may find your answer. Look before you leap.

Contributor
karin_brenig
Posts: 8
Registered: ‎04-11-2011
0 Kudos

Re: Cant Shop!

I don't know if I would ever call support again, was a useless experience.

Reader
MagazinePerks
Posts: 2
Registered: ‎01-31-2011
0 Kudos

Re: Cant Shop!

Now I can connect to Shop and I guess everyone else can too.  It was too much to expect that a change of this magnitude would be totally glitch-free.  I have a few little complaints here and there but overall, I like the new NC a lot.

Contributor
LoriJ65
Posts: 11
Registered: ‎12-27-2010
0 Kudos

Re: Cant Shop!

I can only access part of shop. No way in the app store

Distinguished Bibliophile
deemure
Posts: 3,933
Registered: ‎12-28-2009
0 Kudos

Re: Cant Shop!

 


LoriJ65 wrote:

I can only access part of shop. No way in the app store


 

Try completely powering off the NC by holding the power button down until it asks if you want to power off.  Do so and then wait until it shuts off, then hold the button to turn it back on.

 

Sometimes this is all you need to do for a great many "problems".  NCs, like computers sometimes just need to reboot.

 

Try connecting again.

"I still believe in spite of everything that people are good at heart." Anne Frank.
Contributor
LoriJ65
Posts: 11
Registered: ‎12-27-2010
0 Kudos

Re: Cant Shop!

That worked!  Thank you!