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Inspired Wordsmith
KidneyKid
Posts: 250
Registered: ‎03-26-2011
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Credit card needed to unlock a book?

I purchased a book from my Nook Color today to read. It was from B&N. The book downloaded fine but when I try to open the book it is asking for my credit card info. The gift card on my account has been charged for the book already. I am guessing it wants the credit card tied to my account but I have never had to put in any information to unlock a book. Is this normal and if so why does it do this? I dont want to be charged again.
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Toller
Posts: 156
Registered: ‎07-21-2010

Re: Credit card needed to unlock a book?

I just had the same problem and called B&N Customer Spt.

 

What they had me do was call up the library. I then sent the book to the archives. Then I went to My Shelves and selected the archived book and unarchived it. This forced a new download and ....presto...it worked.

 

Hope this helped.

 

Eric

 

Inspired Wordsmith
KidneyKid
Posts: 250
Registered: ‎03-26-2011
0 Kudos

Re: Credit card needed to unlock a book?

Looks like you got better help from customer support than I did. I tryed your solution and it worked. Thanks very much for the help!!