07-31-2011 11:37 AM
I am sure you have heard about this from others, but I wanted to add my voice to the (hopefully) growing swell of discontent: The most recent update to the Epicurious app for NookColor will not install. The result: the earlier version is unusable and the newer version is uninstallable, and the designers of the app got my 5 bucks for an app I can no longer use. I e-mailed the developer first, about a week ago, but never heard back from them. I thought that I should express my displeasure to you, and maybe you can pass it on up the line to whomever it is that "curates" the B&N app store. If they can't fix the update in a timely manner, they should at least give us a way to revert to the earlier version, so that we can get back to using what was a really cool and useful app.
07-31-2011 09:54 PM
I've also posted something on the Nook Color General Discussion - [eContent Issue] Epicurious Recipes & Shopping List Update (7/28/2011) Version 1.1 doesn't install.
No response yet.
08-01-2011 12:11 AM
08-02-2011 04:33 PM
Thanks for your efforts on this, Sam.
And, to answer your question from the other thread: I do believe this happened on or about 7/27 for me.
08-02-2011 05:06 PM
DSB, not sure if you caught this on the main forum, but TNT lamb discovered that if you're willing to archive the (borked) Epi app, reboot and do a hard reset following the Nook Engineer's guidelines, once you're back up and running, the Epi app will install and run.
I do hope the devs can figure this one out. It may be that they thought the NC version and the vanilla Android version were ok to go back and forth between.
08-03-2011 09:34 AM
I've regrouped with our Apps team and have learned that Conde Nast uploaded a new version of the Epicurious app last week that incorrectly used an expired certificate- hence the issues we are experiencing with the update.
We've let them know about this and are awaiting a fix from them to add into our system. Stay tuned -- Sam
08-17-2011 10:48 AM
Conde Nast has uploaded the new version of the Epicurious app into our store. The older version of the app has been removed. Any new purchases of the Epicurious title are the new app.
Users who were affected by the failed update version of the old app should call 1800THEBOOK. Our Digital Tech staff are aware of this problem and have set up a system to give you the new version of the app.
Let me know if you have any questions!
08-17-2011 01:48 PM
Sam, have you tested this on your NC?
08-17-2011 03:17 PM - edited 08-17-2011 03:17 PM
Sorry, tested that the app will install correctly - my memory is that you have epicurious tied to your account and noticed the problem earlier on your own device?
08-18-2011 12:09 AM
So I called the 800#. No long wait. Got a very nice NC tech guy. First tried archive /unarchive install. Didn't work. Wanted me to unregister/register. I said no way--it would take me too long to put everything back the way it is. So he refunded back the money to my bank acct and he is removing the broken app from my NC (how is this done with no connections? I hope it doesnt screw up my NC. Except for this my NC has been trouble free.) He said give it 24 jrs then the old Epi should be gone and I can buy the app again which has the upgrade. Fingers are crossed.
08-18-2011 12:24 AM
08-18-2011 03:05 AM - edited 08-18-2011 03:51 AM
/data 577220K available.
Epicurious says "not enough room to install" when I first try to install, after uninstalling (via Titanium), then unarchive.
I'm lucky I could reload the app via Titanium after choosing to test the behavior of the app to see if the issue was still there.
So, re-archive, reboot, and ......
Sam, this is really too bad. The folks at Conde Nast need to come up with a fix that works for prior users of their application.
BN has been marketing its app store as a carefully curated universe of tested working apps. Folks have been defending the glacial pace of app addition on the grounds that the apps are carefully tested.
Epicurious is a great application, but right now, almost every early adopter's unable to use the program.
The QA folks need to have their ears boxed for this. At both BN and CN. A fix that requires a call for what ought to be a seamlessly scripted uninstall and reinstall is more of a kludge than customers should have to work through.
08-18-2011 08:35 AM
As of this morning the $$ for the old Epi that the tech guy said was being put back into my account and the old unuseable app that he was supposedly removing is still on my NC. But he said to give it 24 hours--which it hasn't been--so I will give it benefit of doubt that it will be done. We shall see.
08-18-2011 05:05 PM
I saw the problems everyone was having with the update so I did not update my original Epicurious App, which still works fine, while waiting for a fix.
So is this the fix for the update? To call customer service, have them remove the old app, credit my account, and buy the new one?
Or will there be a fix where I can just update my original app?
08-18-2011 11:14 PM
I have been very patient. I have waited over a month for the problems with this app to be solved. However after Ii did exactly what I was told to do and then have tech support not follow through and do what they said they would do is beyond reason. First I was told that the purchase price for the app was beig deposited into my bank acct as we spoke. It was not and has not been. However BN certainly has never had any problems DEDUCTING money from my acct when I have purchased a book or app. Then I was told the useless app would be off my NC within 24hours. Well, it is still hear. I am already stuck with The Goodhousekeeping cookbook I did not want and apps like chess and ccrossword puzzle that I could care less about. But when I am told by an employee of BN that I can finally have resolution to a problem then I think I should be able to expect that it will be done. I knew this seemed like it was just too easy. I I amm both disappointed and angry.
08-19-2011 12:14 PM
hi MIM, check your e-mail, CS should have reached out to you with the next-steps of your new app download process. Let me know how it goes.
08-19-2011 01:56 PM - edited 08-19-2011 02:02 PM
CS should be emailing everyone who bought the app to let them know about the fix, once everyone's sure that it works.
I have not gotten any indication from CS that there's a fix out there or how to engage it.
Have you, Sam, tested the fix on your Nook Color yet?
08-19-2011 03:25 PM
I am yet another of these folks who made the mistake several weeks ago of updating my original app. Liek everyone else, I'm caught in a Catch 22 of upating, installing, failed install, error message saying to archive and unarchive, lather, rinse, repeat.
I've followed additional emailed instructions from CS, and that doesn't work either. When I inquired about a refund, I was told that apps are not refundable.
So I'm stuck with this app that doesn't work. I see here that there supposedly is a fix? Do we archive the app until then, leave it unarchived waiting to be updated, delete it and start fresh or none of the above?