Since 1997, you’ve been coming to to discuss everything from Stephen King to writing to Harry Potter. You’ve made our site more than a place to discover your next book: you’ve made it a community. But like all things internet, is growing and changing. We've said goodbye to our community message boards—but that doesn’t mean we won’t still be a place for adventurous readers to connect and discover.

Now, you can explore the most exciting new titles (and remember the classics) at the Barnes & Noble Book Blog. Check out conversations with authors like Jeff VanderMeer and Gary Shteyngart at the B&N Review, and browse write-ups of the best in literary fiction. Come to our Facebook page to weigh in on what it means to be a book nerd. Browse digital deals on the NOOK blog, tweet about books with us,or self-publish your latest novella with NOOK Press. And for those of you looking for support for your NOOK, the NOOK Support Forums will still be here.

We will continue to provide you with books that make you turn pages well past midnight, discover new worlds, and reunite with old friends. And we hope that you’ll continue to tell us how you’re doing, what you’re reading, and what books mean to you.

Distinguished Correspondent
Posts: 345
Registered: ‎03-08-2011
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Forums: (Another) New Community Manager

Hello All-

Hope you had a nice weekend! I have some really exciting news to share – our team is growing! 


I’d like to introduce Alex (BN_AlexG) who is joining our NOOK  forums as a community manager.  Alex knows about all things NOOK, and is going to help answer your questions here in the forums as well as by PM.


Please reach out to him as your day-to-day contact for NOOK questions and support.  And, as always, we’ll continue to keep you posted on the latest NOOK news and announcements.


I hope you’ll join me in welcoming Alex to our NOOK  team!

Posts: 473
Topics: 68
Kudos: 519
Registered: ‎09-19-2011
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Re: Forums: (Another) New Community Manager

[ Edited ]

Hi All,


I’m thrilled to join the NOOK  team as your community manager. I come to you with a background in digital support services and a passion for all things NOOK.


I’ve learned by working with Sam over the last few weeks that all of you posting here are really knowledgable about everything NOOK.  Many of you enjoy sharing how you use your NOOKs, brainstorming and providing suggestions for new features, and offering advice and helping each other when you have questions. I think that’s what makes this community really special and, like Sam, I look forward to hearing and responding to your feedback.


My goal here is to help you troubleshoot and provide assistance as quickly as possible. While I may not be able to answer all your questions or reply to every post right away, I will do my best to give you as much information as soon as I can. I’ll also be collecting suggestions about what you’d love to see on  NOOK, so please don’t hesitate to share your thoughts with me.


On occasion, and only when necessary, I may also remind you of our Community Guidelines. As part of my role, I do have the authority to delete posts which violate these terms (for a refresher:


I will generally be on the boards between 9am – 6pm, Monday through Friday. Of course, feel free to PM me at anytime or post within the “Ask your Community Manager” board and I’ll do my best to get back to you as soon as possible.


I’m excited to be part of the  NOOK community. Please feel free to comment below, ask questions or PM me.


Best regards,

Alex G

Click the Laurel leaf to say thank you for helpful posts. And be sure to come back to click the 'Accept as Solution' button for the post that solved your issue. This may help someone else.
Posts: 292
Registered: ‎12-27-2010
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Re: Forums: (Another) New Community Manager

Welcome, Alex!  I look forward to reading your  input.

Distinguished Bibliophile
Posts: 3,933
Registered: ‎12-28-2009

Re: Forums: (Another) New Community Manager

Welcome Alex! It's great to know B&N cares.
"I still believe in spite of everything that people are good at heart." Anne Frank.
Frequent Contributor
Posts: 25
Registered: ‎04-23-2011
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Re: Forums: (Another) New Community Manager

Welcome and good luck

Who needs drugs when you can read a book.
Inspired Contributor
Posts: 48
Registered: ‎12-01-2009
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Re: Forums: (Another) New Community Manager

Glad to know you will be looking over the boards. Lots of good suggestions have been posted already so just look for some of the older posts. There are so many things people here would like to see in future software updates, so hopefully you can help bring some of those things to B&N's attention. Many times it seems like excellent suggestions get ignored.


Just FYI, I'm nookcolor's biggest fan, and I wish both you and B&N all the best!