02-17-2011 07:18 PM
MY MS Living mag that just arrived a couple of days ago, has no cover when I view it in my library. I can tap on it to open it and see the cover....but when it's not opened the cover says "NO IMAGE AVAILABLE"
02-17-2011 08:33 PM - edited 02-17-2011 08:37 PM
I archived from my PC.
Went to my nook and long pressed and selected "unarchive".....still no covers.
I also rebooted.
02-17-2011 10:22 PM
Doreenpv, you pay your money for a magazine and you should have the cover intact. I could see if this was just a temporary glitch but there is no excuse if this is a permanent situation.
02-18-2011 06:10 AM
Never/Casper....it is so annoying. This seems like a simple fix to me, so I have no idea why I have to jump through hoops to see what I paid for.
02-18-2011 10:18 AM
I had the same problem with the Feb. issue of MS Living. I tried archiving and unarchiving multiple times and it never worked. I finally just gave up and was waiting to see if the next issue would have the same problem. This time, the new issue downloaded with no problems.
It would be nice to know what's going on here, and what a possible fix would be.
While missing the cover is not the end of the world, I agree it is annoying. It also brings up the questions, is this going to be a recurring problem, and if so should I still pay for a subscription to a inconsistent product.
02-18-2011 11:51 AM - edited 02-18-2011 12:04 PM
Doreepv, so far I only have one magazine with no cover, so it's not that much of a problem for me. I think if there were multiple it would drive me crazy.
This is probably not what you want to here, I would suggest calling tech support. There's an obvious problem with the download. I'm no tech expert, but maybe there's a corrupt file that lingers when you archive/unarchive. It might be that you will have to completely delete those issues and redownload them. It would be best to talk to someone in tech support before you try this. This way you can make sure you will still be able to get those issues back and not be charged again.
I would love to know if you get this resolved.
02-18-2011 12:20 PM
Well CS has credited me for my 2 mags without covers.
We played around with archiving and moving back to my library, with no luck.
Bye Bye MS
02-18-2011 07:24 PM
It's a shame that they couldn't get it fixed for you. At least they gave you credit, and hopefully they are working on a fix for it in the future.
02-19-2011 03:33 AM
02-20-2011 04:20 PM