05-12-2011 04:59 PM
It has my credit card information correct and I'm not sure what I have done wrong. I tried to purchase two books and an app and all three are still saying "processing" after two days.
How do I fix this?
05-12-2011 07:29 PM
That definitely shouldn't be the case. Your downloads should have happened right away. You need to call Customer Service.
05-12-2011 07:47 PM
Thats odd. They should absolutely come through right away. Is all your credit info entered correctly? If so email or call support. Good luck with your new NC, everyone has a kink or two to work through, but you'll love it.
05-12-2011 07:54 PM
You can make the purchase on another computer instead of your Nookcolor, if it goes through everything is setup properly. Then reboot your NC and try to download the books. most of the time you won't have to, when you reboot the books the cover will be on the home screen, tab on the cover and hit read, it will d/l the book to your NC.
05-12-2011 07:56 PM
A really dumb question, but do you have the wifi turned on. It has to be on for things to download. Just checking!
05-13-2011 08:48 AM
When you say "Processing," do you mean the apps haven't downloaded or are you looking on your credit card/debit card statement online?
If the former, contact B&N Customer Service or try the tips the other users have already stated.
If the latter, it's your bank - Wachovia seems to be the worst at this sort of thing, but B&N have already set aside the money they want from your account, but for some odd reason the bank hasn't fully released it yet. This happens most often around weekends and holidays, although I have known for banks to "process" or "hold" items for upwards of 10 business days .
I work in retail sales, and see this all the time.