PLEASE HELP- Internal Memory/Version Update

[tygreyzz]

I've only seen one other board discussion for this, and the conclusion didn't do anything for me.

1) I bought a NookColor (v 1.2.0) three weeks ago. I rooted my NookColor a few days ago and HATED it. I then unrooted it and made it go back to stock (v 1.0.1)

2) When I started going through it, a few things were wrong.

-It won't let me download any of my books. The books and apps that I had previously downloaded are showing up on the screen, but they have a "download" button over them that doesn't do anything when you tap it.

-I went into "device info" and under "available storage" it says 0.00B free of 0.00B. Aren't I supposed to have SOMETHING?

-I tried to manually update it to 1.2.0, and when I downloaded it to my computer, it recognized my NookColor (but only when I had a microSD card in the Nook) so I transferred the file over to my Nook, and it won't pick it up AT ALL.

PLEASE HELP.

[flyingtoastr Scribe]

I can't offer you any official support as a BN employee given that your warranty has been voided, however, I would attempt a factory fallback.

http://bookclubs.barnesandnoble.com/t5/NOOK-Color-Technical-Support/How-do-you-do-a-Hard-Reboot-on-N...

[roustabout]

With any SD cards removed, plug your NC into your PC and wait for "my nook color" to show up. 

This disk should be either a 1G or a 5G disk.  If it's a 1G disk, you may need to do some advanced huduu to make it happy again. 

If it were my NC, and that disk were a 1G disk, I would repartition it as a 5G disk, then reinstall OS 1.2 clean.  I don't have kids and have no interest in the kids books.  If you do have kids, you might not want to do that.

Repartition as 5 G for you instructions are at:

http://nookworks.blogspot.com/2011/05/oh-this-is-annoying-i-only-have-1g-of.html

Clean, direct OS 1.2 install instructions are at:

http://nookworks.blogspot.com/2011/05/clean-12-install.html

Finally, when you say you "rooted," what do you mean, perzackly?  Did you use the manual nooter, or did you install CM7?  Cm7 installs are not rooting, just fyi. 

[tygreyzz]

Roustabout:
I did install CM7-  sorry about that!

Thank you for the tips. I'll try them next!!

[roustabout]

My advanced remote troubleshooting skills are working well, then

If you installed CM7 on internal memory, yeah, format all the partitions you can except for /boot.

Formatting /boot is super annoying.  Take it from one who knows. 

If you installed CM7 on a card, you shouldn't have had that much trouble, but the basic boot from CWR, wipe everything but /boot, ought to clean your device up. 

Once you're back to stock, take a look at manual nooter - there may well be a few things you really want, and MN can provide most of them except keyboard support. 

http://nookworks.blogspot.com/2011/05/i-want-to-root-my-nc.html

[daenas]

Here is a link to another website that has been really helpful in either rooting or fixing the nc.

http://mrm3.net/

[scosgt]

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flyingtoastr wrote:

I can't offer you any official support as a BN employee given that your warranty has been voided, however, I would attempt a factory fallback.

http://bookclubs.barnesandnoble.com/t5/NOOK-Color-Technical-Support/How-do-you-do-a-Hard-Reboot-on-N...

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WHAT A CROCK!!!

How do you void the warranty when you can restore it back to factory?

That's like Ford telling you that Shell gas voids the warranty. Get serious.

[flyingtoastr Scribe]

Read the ToA you agreed to when you registered the NOOK. Modifying the OS voids your coverage. It's spelled out pretty clearly.

If you don't like it, feel free to call BN customer support at 1-800-THE-BOOK. Legally, though, you have absolutely no case.

[chuck4prez]

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scosgt wrote:

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flyingtoastr wrote:

I can't offer you any official support as a BN employee given that your warranty has been voided, however, I would attempt a factory fallback.

http://bookclubs.barnesandnoble.com/t5/NOOK-Color-Technical-Support/How-do-you-do-a-Hard-Reboot-on-N...

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WHAT A CROCK!!!

How do you void the warranty when you can restore it back to factory?

That's like Ford telling you that Shell gas voids the warranty. Get serious.

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Not a crock. The warranty really is voided. Rooting, then encountering an issue (wireless failure, for example), then returning your rooted NC to stock, then claiming warranty is called "pulling a fast one". Nobody to the best of my knowledge has posted here that they had been called out on said "fast one", but if B&N finds evidence of root, they are under no obligation to warrant out your NC. Smartphones are the same (every single one of them). If you altar the innards of a warranted device, the warranty is void. There is a good reason for this:

By rooting, you are exposing your device to a potentially harmful or heavier wear and tear environment that was never intended by seller. Most custom roms allow for overclocking and alternate kernels. Overclocking is likely to cause the processor to generate more heat. Heat has a tendency to shorten the life expectancy of electronic components. The crummy excuse for a stock speaker is governed. The maximum volume can be extended greatly by rooting, but by doing so you may end up blowing the speaker.

Where the ethics get cloudy, at least for me, is that running an alternate OS off of an sd card does not altar the stock software, but it makes it way easier to push the components past their intended limits. I can't tell by looking at the TOS wether this is a warranty voider, most folks here seem to say no, but I think it should be.

Now for the contradiction: I am a happy rooter (manual nooter) and run cm7 off of an sd card. I regret nothing. I will not be attempting any warranty work on either the device or the software. If at some point my NC is rendered useless and not recoverable, I will throw it away, buy a new one, root it, and be happy again unless there is a cheaper wifi tablet that will run aldiko and overdrive out at the time. The one exception is the charger/cable. If it fails, I would attempt to get it replaced, but I would not deny rooting in order to do it.

What I think is funny is that the moderators do not either condone or condemn the practice of rooting, and I doubt they appreciate an admitted bookseller discussing it publicly on their website one way or the other, but that is none of my business.

[JohnF76]

I'm sure they aren't upset at all...this book was being prominently shown in the B&N Nook Kiosks

http://search.barnesandnoble.com/NOOK-Book/Patrick-Kanouse/e/9780789741196/?cds2Pid=37267

with the following chapter:

Root your NOOKcolor and NOOK to add third-party apps from the Android Market

B&N got a ton of free publicity in the Tech sector from the XDA community. They know the vast majority of users won't root, but those who do can't resist showing off their Nook. I've shown my at least 50 times...and I'm sure I've generated several sales.

I do agree, if you are going to buy a Nook Touch or NC, decide before hand about rooting/booting with CM7, don't game the system by buying a warrantee.

[flyingtoastr Scribe]

BN also sells the Anarchist Cookbook, but we don't condone terrorism. We sell books on Kindles and Wal Mart's market dominance, but it doesn't mean we're not in direct competition with them.

Don't confuse selling an item that there is demand for with tacict approval.

[JohnF76]

I'm aware that B&N sells all sorts of books, and certainly does not endorse them. That's not what I was saying.

The fact is, that particular book I linked was sold at the official B&N Nook/NC kiosks. The same Kiosks where B&N Employees were displaying Nooks, NC's, and all the avaliable accessories for both readers.

I'm also aware that B&N pulled the book from the Kiosks after it was noted in these and other boards that there were rooting chapters in that book.

Someone in Corporate decided to place that book there, or at least in many of the Kiosks (I know, I picked one up from my local B&N Nook Kiosk a few weeks after I bought my NC!).

Now, I do find it hard to believe that this was an oversight; any competent business takes extreme care in what is selected and displayed in these areas. It's a bit of a stretch to think that B&N didn't examine the book in question...page by page... before putting it there.

In any case, the book in question was placed in front of the most likely Nook/NC customers. It's possible that the whole thing was a mistake, but it's also possible that B&N knew exactly what was being done. There's no way to know, but you can understand where this might imply condoning the practice.

[DeanGibson Distinguished Bibliophile]

I've seen people here buy a Nook and immediately root it.  Unless you don't care about the warranty, I think that's dumb.  Here's some common sense suggestions for new Nook owners:

1. When you get your Nook, before you do anything else, try inserting and removing the USB cable into the Nook, without connecting the other end to power.  If the cable does not insert and remove easily, immediately return the Nook for refund or exchange.  If you can try the cable in the store, so much the better.
2. If you are the type of person who forces things, or tries to insert the cable into the Nook at an angle, or you think that the cable can be bent at sharp angles (radius less than an inch) with impunity, immediately return the Nook for a full refund.  You will not be happy with the Nook, and you will save yourself (and B&N and us on the forums) a lot of aggrevation.
3. Now plug the "large" end of the USB cable into the power module and plug it into the wall, and let it charge for at least 15 minutes, and preferably an hour.  During this time, check often to see if the power module or the Nook gets more than even slightly warm.  If either gets hot, immediately return the Nook for refund or exchange.
4. OK, now you presumably have a operational Nook and know how to insert the USB cable into the Nook without damaging it, so register the Nook and use it in its factory-installed state for a day or two.  Update to the newest B&N firmware (v1.2) if you wish.  That way, you will find any other obvious defects and/or whether you like the Nook.
5. OK, so now you want to run a "rooted" OS (operating system). Buy an SD card and boot a rooted version of an OS on that, and use it for a couple days to see if you like it.  Don't install any software (including alternate booting methods) on the Nook itself for the time being.
6. OK, so now you want to root the Nook itself.  For Pete's sake, decide how you are going to unroot it if you later want to, before you root it.  If you can't find tools (that you understand) for undoing the rooting, don't root.  Period.  The OP (original poster) in this thread perhaps got into this trouble because he/she installed a different (non-FAT32) filesystem on the Nook (via CM7), and then didn't understand how to undo that action.

As many of you know, I have about 30 years of professional (not hacker) embedded software development experience, and I have provided several tools for repartitioning the Nook Color, and I would still follow the steps above (and did).  Further, while I can fairly easily recover a completely erased internal memory (including the boot, configuration, and recovery partitions as well as the "normal" partitions), I'm not interested in the hassle of doing so, so I have not installed CM7 (among other reasons).  Others have made different choices.  However, I think many people are rooting without any clue as to the consequences of doing so:  Rooting is often presented as a neat idea that "anybody can do" via YouTube videos, etc  Well, yes, but ...

ps:  I find it interesting that the OP bought the Nook three weeks ago and was able to revert to firmware v1.0.1.

[CraigAZ]

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DeanGibson wrote:

I've seen people here buy a Nook and immediately root it.  Unless you don't care about the warranty, I think that's dumb.  Here's some common sense suggestions for new Nook owners:

1. When you get your Nook...

...However, I think many people are rooting without any clue as to the consequences of doing so:  Rooting is often presented as a neat idea that "anybody can do" via YouTube videos, etc  Well, yes, but ...  ...

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How refreshing to read a voice of sanity! Thanks (and +1 laurel for you)

[roustabout]

Dean, I completely agree.

And the OPs difficulties are one of the reasons I wish everyone would more carefully distinguish between rooting and booting from an alternate OS.  Folks who are new to software mods can confuse rooting, booting an alternate OS from SD and installing an alternate OS to the internal memory, as the OP demonstrated.  Conflating the terms in posts here can lead folks astray. 

Booting an alternate OS from SD need make no changes to the internal memory.

The changes made to the file system by rooting are minimal and very easy to reverse. 

The changes made to the file system by installing another OS on the internal memory are much more interesting.

They're also harder to explain when asking for help, since the original post referred to rooting, but it sounded as if the OP had done substantially more than just root the NC. 

I wish the OP would post again and let us know if the device is usable again. 

[tygreyzz]

flyingtoastr:

THANK YOU for the link!! I knew I had seen that somewhere before but after all of my researching ... I just could not, for the life of me, find it anywhere.

I followed the directions and it worked. IT WORKED! I'm now back to stock 1.2.0 (yay!) and I have memory. I'm able to download books and play games. I'm SO HAPPY.

My only question is: in the link you gave me, at the end, it says that I need to deregister the device. But since everything is now back to normal, do I really need to do that?

**also, to everyone else, so sorry to start a warranty war. Jeez, I just had a question!