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TheMonroes
Posts: 2
Registered: ‎09-29-2011
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People Magazine Digital

I have a print subscription to People which is supposed to qualify me for a free Nook subscription.  The first time I signed up, I got a confirmation email that I was subscribed and the digital edition was free, then when the 14-day "free trial" was up, I was charged $10.69.  After many phone calls and emails, I was issued a credit for $10.69 but my digital subscription was cancelled.  After many calls about this, I was told a subscription was automatically cancelled when a refund was issued.  Also told I should go ahead and resubscribe, "no problem, you won't be charged."  Of course, I was again charged $10.69.  Again, many emails later, I was issued a "prorated" credit of $8.55.  And again, my subscription was cancelled.  Since September 8, I have spent hours on countless emails, chats and phone calls.  How do I get my remaining $2.14 credit and also my free People Mag subscription?

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Schwa
Posts: 946
Registered: ‎11-18-2010
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Re: People Magazine Digital

Did you log into your account on the Manage Sunscriptions page and add your print subscrition info? This is the number on your mailing label.  That's how you get the Nook edition for "free".  This should have been decribed in that initial email.  As far as pro-rating that fee, maybe Sam or Alex can help here.

BN_AlexG
Posts: 465
Topics: 68
Kudos: 527
Registered: ‎09-19-2011
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Re: People Magazine Digital

Thanks Schwa! 

 

TheMonroes, please PM me with your account info (email, serial number) and i'll take a look into that credit for you.

 

-Alex

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TheMonroes
Posts: 2
Registered: ‎09-29-2011
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Re: People Magazine Digital

Yes, I did all that.  That's why I got the email saying I was confirmed as a print subscriber and would not be charged for the digital edition.