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New User
ncer
Posts: 4
Registered: ‎06-01-2011
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Serial number

I just bought a brand new NC device but somehow from the appearance (scratches) I feel it has been used. Does B&N resell the returned devices as brand new ones after some kind of treatment?

Distinguished Scribe
Schwa
Posts: 1,001
Registered: ‎11-18-2010
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Re: Serial number

[ Edited ]

Absolutely not.  B&N does have an official certified refurbished store on ebay and overstock, but the sealed units in the stores are absolutely new.  If you still feel that there is a problem with yours I would take it to a store ASAP (within the 14 day return poilicy) and discuss with a manager.

 

Also, what does this have to do with a serial number if I may ask?

Inspired Wordsmith
TigerShawk
Posts: 209
Registered: ‎03-27-2011
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Re: Serial number

Perhaps it was a return?

New User
ncer
Posts: 4
Registered: ‎06-01-2011
0 Kudos

Re: Serial number

[ Edited ]

There was a small error in the charge/receipt for my new NC. Later I found the mistake and went back to them. They corrected the mistake by asking me to return the original device and check out another one. I feel that the second device is used. Then I checked the serial number and found its serial number is much older than the original one. But of course I don't have any real evidence to show that it's used.

Distinguished Bibliophile
roustabout
Posts: 3,652
Registered: ‎03-31-2011
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Re: Serial number

You should PM Sam with your current s/n and your original s/n, if you made note of it.

 

Also, the store location where you purchased your NC.

 

This seems very odd to me, like they were correcting an error in their inventory system with your NC unit. 

 

I can't think of a reason why they would have you exchange the device to address a receipt problem rather than deal with it on their own computers, unless the original sale was for a refurb.

 

Has the NC ever been on sale at physical BN stores?  If you paid 249 for the device, that's the new device price.  I could Staples or Best Buy marking down a return, maybe.  I see discounted packaging at BB on occasion. 

"no warrants shall issue, but upon probable cause, supported by oath or affirmation, and particularly describing the place to be searched, and the persons or things to be seized." Fourth Amendment to the US Constitution.
Inspired Contributor
Gottaluvit
Posts: 107
Registered: ‎02-12-2011

Re: Serial number

I would go back and return it for my money . Then buy again .. at another store if possible .

 

New User
ncer
Posts: 4
Registered: ‎06-01-2011
0 Kudos

Re: Serial number

I just called B&N customer support. I gave them the serial number and they told me that my device was brand new. Thank you all for the help!