Since 1997, you’ve been coming to BarnesandNoble.com to discuss everything from Stephen King to writing to Harry Potter. You’ve made our site more than a place to discover your next book: you’ve made it a community. But like all things internet, BN.com is growing and changing. We've said goodbye to our community message boards—but that doesn’t mean we won’t still be a place for adventurous readers to connect and discover.

Now, you can explore the most exciting new titles (and remember the classics) at the Barnes & Noble Book Blog. Check out conversations with authors like Jeff VanderMeer and Gary Shteyngart at the B&N Review, and browse write-ups of the best in literary fiction. Come to our Facebook page to weigh in on what it means to be a book nerd. Browse digital deals on the NOOK blog, tweet about books with us,or self-publish your latest novella with NOOK Press. And for those of you looking for support for your NOOK, the NOOK Support Forums will still be here.

We will continue to provide you with books that make you turn pages well past midnight, discover new worlds, and reunite with old friends. And we hope that you’ll continue to tell us how you’re doing, what you’re reading, and what books mean to you.

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New User
RaveNbell
Posts: 2
Registered: ‎07-07-2011
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Shopping

I've had my nookcolor for 6 months with no problem. I tried to a book and nothing was showing up in the shop area. When I would search, it would continue searching and not stop, never giving me any suggestions. The Shop Home page shows up and when I touch a book for more info, it never gives me the info. It just does that moving circle thing. Both the web and Pandora work, so I know it's not a wifi issue (I am at home well within wifi range), but when I bought the book online with my account, it never automatically downloaded onto my nook, even though my online account says it has.

What is going on? Is there an issue with the Shop feature I'm not aware of?

New User
mel328
Posts: 2
Registered: ‎07-07-2011
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Re: Shopping

I've been having the exact same problem.  I brought my nook color to work with me today and I'm going to B&N at lunch to talk to someone in person there.  I've been trying to download a new book for 4 days now and keep having that same problem.  I'll keep you updated.

Frequent Contributor
denjmar
Posts: 31
Registered: ‎02-18-2011
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Re: Shopping

I had this same problem several months ago. CS told me to try a soft reset. I did and it worked fine. No problems since. Good Luck

New User
mel328
Posts: 2
Registered: ‎07-07-2011
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Re: Shopping

I went to the store and they powered it down all the way and brought it back up and now it's working fine.  I had powered down once before, but they said it probably hadn't completely powered down because you have to wait for a button to pop up that you have to click to completely power it down.  Hope that works for you.

New User
RaveNbell
Posts: 2
Registered: ‎07-07-2011
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Re: Shopping

I did this and it worked! My booked popped up as if it had always been there and the Shop search works great now! Thank you so much for all your help.

Distinguished Bibliophile
deemure
Posts: 3,933
Registered: ‎12-28-2009
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Re: Shopping

Just to reinforce this, the very first thing to try if something seems to be acting up with your NC is to completely power it off. You can also try clearing the browser's cache, as well as the shop are's cache. To clear the browser's, select the menu at the top, then more options and settings. For the shop area, touch and hold on the word shop at the top until the refresh swirly shows up on the right at the top. This is info just in case it's needed.
"I still believe in spite of everything that people are good at heart." Anne Frank.