11-08-2011 11:32 AM
I'm supposed to be getting the print subscriber discount for people magazine, but they charged me 9.99 on October 27. Right after I subscribing to the digital edition I went to the page and gave my subscriber information and got a confirmation page saying I would get the discount of 9.99. First I thought the 9.99 was a temporary hold, but when the charge didn't go away, I went to put my subscriber info again and I get a screen saying I already have the discount in place.
Today I spent over 30 minutes with a rep called Yolanda that had no clue what this discount was or what charges were on my accout. First she said People mag were the ones that should be refunding me the monthly amount, then that Barnes and Noble doesn't have that offer listed, then that the charge was for Elle mag (even after I kept telling her Elle mag is only .99 a month), etc. I kept correcting her because every single thing she said was incorrect as per the B&N website and my account. After all was said and done, she said her system says my People subscription is free (even though I kept telling her my order page says it's 9.99 and 0.00 discounts) and that I should place a dispute with my card company! She was adamant she saw no charge on her system, I obviously have a charge on my credit card and it showns on my account as well, why would her system and my B&N account show different amounts?
I placed a dispute with my card company, but they advised me the charge would keep coming every month unless B&N fixes this. I'm so angry, how could employees be so absolutely clueless? By the way, I asked to speak to a manager and she didn't want to transfer me, she said her manager advised her to tell me People mag should be the one giving me the discount and not them. It's hilarious how usless this call was. Please Alex or somebody else, a little help please?
11-08-2011 03:02 PM
I'm sorry for all of the confusion. Send me your account info (email, serial number, subscription id) via PM and I'll look into this for you.
01-10-2012 08:41 AM
Funny (not really). I'm having the same problem on my end. No reply back from -anyone- online. I'm scared to call the 800 number as the last time the woman didn't want to help me and kept trying to send me to the On Ground Customer Support.
Perhaps that Kindle doesn't look so bad anymore...
01-14-2012 05:38 PM
01-14-2012 07:45 PM
Sorry to hear about your difficulties but thank you so much for sharing the information. Good to know. Let us know if it gets resolved.
01-16-2012 02:06 PM