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BRTB
Posts: 6
Registered: ‎05-17-2011
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Water Damage to Nook Color

My husband spilled a lot of water on my Nook Color.  I think it's completely damaged.  You can see drops of water under the screen and water is leaking out.  He didn't buy the warranty.  Am I just out of luck? Do I pretty much have to buy a new one?

 

Thanks for any advice!

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JinSC
Posts: 672
Registered: ‎05-11-2011
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Re: Water Damage to Nook Color

not sure about the nook, but you are definitely going to have to buy a new husband!

 

seriously, i'm sorry to hear about the nook.  you might try burying it in a bowl of rice for a couple of hours to let the rice absorb the water.  i think??? that your nook came with a one year warranty and that the purhcased one extended it by one or two years.  I would call and ask a general question about my nook warranty of your local B&N.

 

good luck!

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TigerShawk
Posts: 209
Registered: ‎03-27-2011
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Re: Water Damage to Nook Color

[ Edited ]

There is some kind of B&N announcement coming May 24th about the Nook line, so, if you can wait that long, it might be wise to see what its going to be.

 

P.S.  You chances of recovering an electronic device,with that much water damage, is doubtful.

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BRTB
Posts: 6
Registered: ‎05-17-2011
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Re: Water Damage to Nook Color

Thanks for the replies!  I was so angry (to put it mildly) and to makes it worse he didn't even tell me about it.  I had to find out for myself when I tried to turn it on!  But, that's another forum.

 

I've only had this one for 4 months.  So upset!

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kayamanev
Posts: 7
Registered: ‎04-15-2011
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Re: Water Damage to Nook Color

The rice may work, I dropped my cell phone in water and put it in a bag of rice for a few days and it worked great after.  Good Luck

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Darcella
Posts: 58
Registered: ‎04-29-2011
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Re: Water Damage to Nook Color

Ouch!!!  so  sorry.

I try really hard to be a GLASS HALF FULL, kinda gal. :-)
Darcella
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donc13
Posts: 1,064
Registered: ‎04-22-2010
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Re: Water Damage to Nook Color


BRTB wrote:

My husband spilled a lot of water on my Nook Color.  I think it's completely damaged.  You can see drops of water under the screen and water is leaking out.  He didn't buy the warranty.  Am I just out of luck? Do I pretty much have to buy a new one?

 

Thanks for any advice!



The warranty doesn't cover accidents, only defects in the merchandise.   However, it is quite likely that all is well.    It would be best if you could remove the battery, but that's not something many can do.    Dry it well, shake the water "out" and then as someone else suggested,

let it sit for a day or so covered with uncooked rice.   That will adsorb most of the mosture.

 

 

---------
Don
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Bluepen61
Posts: 293
Registered: ‎01-18-2011

Re: Water Damage to Nook Color

 

You might consider removing the rear cover and doing the hair dry technique.

 

I used that with my cell phone and it woke up after blow dry, rest a while, blow dry, rest a while, and then a bit of charging.

 

Sad that you didn't get the extra service contract which would have covered it.

Not all who wander are lost. ---J. R. R. Tolkien
Nook HD 8 GB, Stock Root and Other Mods
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rbentley101
Posts: 222
Registered: ‎04-04-2011
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Re: Water Damage to Nook Color

[ Edited ]

 


Bluepen61 wrote:

 

 

Sad that you didn't get the extra service contract which would have covered it.


Does the "extra service contract" really cover user damage?  If you sat on your NC and broke it into pieces would it be covered?  Is it a "no questions asked" replacement?  If so, it is suddenly of much more value.  My understanding was that it only extended the existing warranty.

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Serendip
Posts: 618
Registered: ‎02-11-2011
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Re: Water Damage to Nook Color


rbentley101 wrote:

 


Bluepen61 wrote:

 

 

Sad that you didn't get the extra service contract which would have covered it.


Does the "extra service contract" really cover user damage?  If you sat on your NC and broke it into pieces would it be covered?  Is it a "no questions asked" replacement?  If so, it is suddenly of much more value.  My understanding was that it only extended the existing warranty.


When I purchased the extended warranty, I asked exactly that... what if I drop it, sit on it, break it? And the Nook Specialist said, "As long as you can bring a piece of it in, it will be replaced." What is NOT covered is if it is stolen or lost. 

 

It also pretty much says that here. Though not as eloquent as she was. :smileyhappy:

Distinguished Bibliophile
roustabout
Posts: 3,570
Registered: ‎03-31-2011

Re: Water Damage to Nook Color

rb:  not sure if BN offers a no questions asked warranty, but squaretrade does, it looks like, for 50 bucks "eReader Warranty covers both accidents and normal failures."

 

to the OP:  pulling the back off your NC can't hurt at this point. 

 

With water on the mainboard, the advice I've gotten from a guy who makes his living replacing iphone screens is that after that kind of moisture exposure, your device is, if not done, on its last legs.  There are so many very finely etched elements on phone boards, the odds of all of them being OK are very low. 

 

So, if drying it out works, the resuscitated nook is now your husband's.

 

In any case, he's now on the hook for

 

- a new NC

 

- the extended warranty

 

- a replacement SD card if there was one in it to start with

 

- dinner and nice flowers or a piece of jewelry equal in value to the cost of the NC plus

warranty :smileyhappy:

 

 

If you take a read through the ZDnet teardown, to get just the back off, you need a torx t5 screwdriver - I think Radio Shack sells a set of cheap torx heads for ~15 dollars, and if there's a Fry's near you you can get a much better set of heads for about 25 bucks - a little care and a small flat-bladed screwdriver.  You start by opening the door over the SD card, removing any card that was in your NC before its accident, and scraping the stickers off the T5 heads that flank the micro SD slot. 

 

After your remove the two screws you can gently pry the back off.  Work your way around the metal frame, pushing from the seam between frame edge and back cover with the flathead, toward the center of the NC's back, pusing parallel to the plane of the body.  The goal is to bow the plastic just enough to free a series of tongues from their slots in the frame, hopefully without breaking the tongues off. 

 

I'd say pull the three adhesive pads off the three exposed connectors next.  They're foam rubber, and if they absorbed water they'll retain it and may short the connections they sit on top of, or corrode them if you leave them in place. 

 

Just replace them with similar sized blocks of foam.  I bet rubber cement would make a pretty decent adhesive to put your replacements in with. 

 

If there's still beaded water visible under the screen, a quick hack to help could be to pull the 10 screws fastening the screen to the main plate of the NC.  After all are free, you can gently push pull the frame down toward the USB connector to free it, and let the screen swing out a bit.  I did this when I wanted a look at the speaker, and even swinging it a few millimeters and proppping the gap open with a piece of cardboard would let you give it a vigorous shake downward to try and get at liquid water that might be trapped. You may find that the volume or power buttons drop out, or try to, when you do this.  If I were doing it again, I'd tape them into place before I started.  They're a chore to re-seat.

 

I did not go any further, and so did not worry about unseating the battery connector, etc.  Just swinging it out dislodged the audio connection to the headphones, though.  Easy enough to re-seat by pushing back down. 

 

You can leave the whole thing open like that and put it in a bag with rice (positioned to avoid rice getting into the gaps) or if you have a collander that fits into a pot, rice below collander, nook in collander, pot covered.  Some folks recommend trying to put all that into a warm (like, 100 degree F) oven.  If it's sunny where you are, I'd put it on a windowsill. 

"no warrants shall issue, but upon probable cause, supported by oath or affirmation, and particularly describing the place to be searched, and the persons or things to be seized." Fourth Amendment to the US Constitution.
Contributor
alleyoop
Posts: 9
Registered: ‎05-05-2011
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Re: Water Damage to Nook Color

Some credit cards insure against accidents; check yours.

My  sympathy.

Alley

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BRTB
Posts: 6
Registered: ‎05-17-2011
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Re: Water Damage to Nook Color

It seems okay for now (I doubt that will last long).  There are a lot of droplets under the screen.  Thanks for the advice on how to get the back off, but I don't know I'll go that far.  Hubby is definitely on the hook for a new one for sure.

 

I'm definitely going to buy the extended warranty!

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roustabout
Posts: 3,570
Registered: ‎03-31-2011
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Re: Water Damage to Nook Color

If you can still see droplets, I would strongly recommend

 

- pop the back off

 

- get those foam rubber sponges off of your electrical contacts.  Right now, they could easily be wetting the contacts. 

 

- shake vigorously to get the water off the screen (I'd actually recommend holding it USB connector side up and shaking the water to the top.  This is because the lower half of the

unit has the USB connector, the SD card slot, the CPU, the wifi antenna mount and the onboard memory.  So if water's going to pool, even for a few hours, I'd rather let the headphones maybe take the hit.) 

 

- do rice, a big pot, and a collander to assist in drying stuff out before it pools. 

"no warrants shall issue, but upon probable cause, supported by oath or affirmation, and particularly describing the place to be searched, and the persons or things to be seized." Fourth Amendment to the US Constitution.
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kingskidjan
Posts: 346
Registered: ‎01-16-2011
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Re: Water Damage to Nook Color

I know this sounds dumb, but do you have a screen protector on it?  Remove that and make sure the water is actually behind the glass screen. Then consider the take apart.  I know my daughter dropped her phone in water and sent it back but they returned it because it was water damage and regular warranty--they didn't check to see I had extra coverage--didn't cover it.  By the time she got it back, it was working again.

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MaluhiaKana
Posts: 364
Registered: ‎04-22-2011

Re: Water Damage to Nook Color

 


BRTB wrote:

 

I've only had this one for 4 months.  So upset!


The husband or the Nook? Maybe you could trade in the hubby instead of the Nook. He should still be under warranty! :smileywink:

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BRTB
Posts: 6
Registered: ‎05-17-2011
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Re: Water Damage to Nook Color

hahaha  Husband 13 years.  Nook 4 months. 

 

BTW, husband just told me it wasn't water that his spilled, but his drink of choice - Scotch!  Ugh!

 

Yes, I took the screen protector off.

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hereticalee
Posts: 54
Registered: ‎03-26-2011
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Re: Water Damage to Nook Color

[ Edited ]

Well, depending on the Scotch... he may be out a bigger chunk of change for spilling it.

 

And remember... your Nook Color runs on smoke... if the smoke leaks out, it just stops working.

 

Seriously, if its Scotch, or anything besides water, the odds of being able to dry out the device and have it run successfully and stably are very low.

 

I'm thinking you (or the husband in question) are going to have to purchase a new one.  Without some sort of AHT warranty, nothing related to spills/moisture damage is covered.

 

Best of luck.

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Josienjoe
Posts: 1,949
Registered: ‎02-15-2010

Re: Water Damage to Nook Color


MaluhiaKana wrote:

 


BRTB wrote:

 

I've only had this one for 4 months.  So upset!


The husband or the Nook? Maybe you could trade in the hubby instead of the Nook. He should still be under warranty! :smileywink:


I thought the warranty on husbands was only good until the ink dried on the marriage license.  :smileywink:

 

My sympathies to the OP.  I think her hubby owes her a new NookColor, with an extended warranty and a cover.

 

 

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rbentley101
Posts: 222
Registered: ‎04-04-2011

Re: Water Damage to Nook Color

[ Edited ]

BRTB, I feel your pain. When I turned on my NookColor this afternoon this is what I saw:

11-05-17-9

It was only after my heart had stopped beating that I realized that it was just my live weather wallpaper which was telling me it was now raining outside. My NC is fine and dry.