09-27-2011 03:04 AM
I recently(sunday) updated my NC to v1.3 and assigned a CC to my account but cant download free books or buy books. each time i hit the download button it says " UNABLE TO DOWNLOAD INTERNAL ERRO: EXCEPTION EXECUTING THE COMMAND" I called BN tech support and they weren't able to fix it. ust so u knw, my wifi connection is fine cus i can browse the internet on my NC( just want to rule that out). Is anybody having this problem?if yes,how can i fix it. Thanxxxxx
09-27-2011 08:17 AM
check your account on the B&N website and make sure that you entered your credit card information correctly and the card is not expired.
09-27-2011 08:35 AM
09-27-2011 05:30 PM
Hey mimi88, please PM me with your account information (email address, serial number) and i'll look into this for you.
09-28-2011 02:29 AM
i got it since feb but didnt assign a CC to it till now cus i had some books (hard cover) that i wanted to finish + i will sampling books with my NC. Now that i decided to buy the sampled books,i assinged a CC. I tried deresgistering but it would let me. I ve turned it off many time i cant even count.Does v1.3 corrupt the devise? Let me knw so i start looking for my receipt lol..... I smell REFUND
09-28-2011 10:31 AM
And no - 1.3 did not corrupt anything. The fact that you are just now actually activating it with a credit card is probably your issue.
09-29-2011 08:37 AM
@sandie52: Good new, i took my NC to a BN store and one of their guys there helped me fix it. He did what they all a hard reset and its working now. only thing is he adviced me to do an update which im a little iffy about but i thing i just might. Anyways, thanx for ur contribution...U rock !
09-29-2011 10:12 AM
Terriffic. You don't need to worry about the download especially 1.3 which was not that much of a change in anything. If you don't have 1.3 now eventually when you have your WIFI on it will download and install on it's own. It's all good.