05-22-2011 10:51 PM
I bought a nookcolor for my mom and it worked fine for two or three mouths, then she called me and said it wouldn't,t work. I called the support center and even took it to Barnes and Noble, it worked fine there and they got a connection. When we got it home it still wouldn't,t work and it would not make a connection. It wouldn't,t work at my house or my moms. So I took it back to B & N and they replaced it with a new one, but it do not,t work either. The problem, it won,t connect
What should I do?
05-22-2011 11:21 PM - edited 05-22-2011 11:26 PM
This is a known issue. Many people have had this very same problem (if you look through the Technical Support board, you'll find hundreds of posts regarding this very same problem), with varying resolution or, like me, none at all until I replaced my wi-fi router. The problem for most people began with the update and from what you write, it sounds like the update caused the loss of your wi-fi connectivity.
First of all, go to this thread and read the second post:
I warn you, however, if you end up doing a hard reset on your Nook Color you may find that you are unable to re-register it because you still cannot connect to the internet, and thus, will be the owner of a completely 'blank' Nook Color.
What router does your mother have? I had a Belkin N1 and the BN liaison here stated that that router will not work with an updated NC. There are others, too, that apparently will not work either.
Again, there are numerous posts and information on this board that will educate you as to the problem (most of them have in their title "Wi-Fi" or "cannot connect to internet", etc., so you can search on those terms).
Then you need to contact BN's customer service and let them know that you (or your mother) are one of the unfortunates, and go from there. However, the online & telephone BN customer service is not very helpful. I believe you'd be better off going back to your local store and explaining to them your situation---although they should be well aware of it by now. Seems like they helped you out before by giving you a NEW Nook (I got a refurbed one). Even getting another new one won't fix your problem, however (as you found out).
There may be a 'fix' coming at some point, but no one knows when. I resolved my situation finally by buying a new router. You can always do that. If you decide to do that, be sure to buy one you know will work (there is another thread on the Technical Board that talks about routers which work with updated NCs).
05-23-2011 02:03 AM - edited 05-23-2011 02:15 AM
Here's my current, least-destructive suggestion for this sort of thing.
If this fails, take your AP to BN and make them make it work with your nook. More realistically, if this fails and you want to roll back to software 1.1 and then lock it, that is doable.
Consensus is that release 1.1 of the BN software is more reliable at connecting to access points than the newest 1.2 release at this point.
Let's start with known incompatible or borderline compatible access points for software 1.2. If you have one of these, roll back and root.
This applies to at least three consumer routers: DLink DL-624, Westell 327W and Belkin F5D8231-4. There is an unreleased fix for the Belkin, no info on the Dlink or Westell.
Each of these three worked fine with Nook software release 1.1.
If you're still with me, let's try fixing the problem.
1) find out what router or access point model you have, and what software it is running. If an update is available from the manufacture, install it and see if your NC can connect after you reboot both devices.
2) Once your router is up-to-date, try this, making each of these changes together:
- tell your router to run in G only or G/N if you'd immediately kill services you need by disabling N.
- Disable MAC filtering
- Disable WEP and WPA
- Put speed in "auto" and channel in "auto" rather than manually setting either
- Broadcast your SSID
- Try setting your lease time to a very long interval - 1 week if possible
If you make those changes you may well be able to connect. Then you can start walking the changes back one at a time.
On the N band setting, you may not be able to "lock" the router at its highest speed or anything close to it under 1.2. You may not be able to use N at all (some Cisco access points in N just don't work with NCs running N, but do work with NCs running G.)
Most folks are ultimately able to hide SSID, use WPA and MAC filtering all without problems.
If you still can't connect, you can look into doing a full clean install of 1.2 (if you really like it), and if that fails, install 1.1 and then root.
Some people are able to get connectivity after a full format and clean install of 1.2 (ie, not an update - there's a full 1.2 install file out there. I have not seen it yet.)
If you are unable to connect your 1.2 to your access point after
- updating your AP software
- doing a reinstall of 1.2
- turning off the bells and whistles on your router,
please let BN know that you did those things and could not establish a connection. Please also give them the model # of your router or access point.
BN doesn't have a copy of every AP in the universe and right now I think it makes sense to help them identify problem models. APs are commodity hardware. Most run one of a relatively few Linux kernels and a relatively few wireless and ethernet chipsets. The more problem routers BN knows to test, the sooner they'll find a pattern.