- Which firmware?
1.4.1 upgraded from 1.3 (and 1.2 after factory-restore)
- What happened?
1. The magazine reader chops off the top of magazines after zoom-in, panning to view the top of the magazine is not possible. Any text near the top of the magazine (estimated to be within 1 inch of the top) is unreadable unless the NC is switched to landscape view before zoom-and-pan.
2. Sometimes a random blank page appears instead of the actual magazine page.
3. Page numbers are not visible on thumbnail views of the pages. But maybe this is a new "feature" and not a bug.
- What were you doing?
Reading any image-based magazine that uses zoom-and-pan. Magazines tested include Guitar World, Harvard Business Review, and The Writer. Analog (text only) is not affected.
- Does this happen every time?
Yes. Magazines using pan-and-zoom are no longer functional and at the very least I want a refund on my subscriptions for this month.
- Did this happen with previous firmware?
No.
- Does power cycling the unit solve this?
No.
- If related to B&N content, does archiving/unarchiving solve this?
No.
- Does Erasing & Deregistering solve this?*
Unknown. I've already erased and restored to factory defaults twice (see below), re-downloaded my nookbooks without highlights and notes, and made me a very unhappy customer. Why did I even bother with highlighting notes if they will disappear with the next botched update or with a new nook device?
- Does resetting to factory defaults solve this?**
No. I reverted my NC to its 1.2 firmware using the eight failed boot process, erasing all my notes, highlights, and shelves. Magazines work properly in 1.2 and also in the 1.3 version I was using before the "upgrade." When I upgrade my pristine NC to 1.4.1 from factory-default 1.2, before downloading any magazines or nookbooks, the pan-and-view problem occurs again. I have reset back to 1.2 so I can attempt to use my NC to read the "stack" of magazines I was planning to read while on vacation.
- Have you tried this on other devices?
Yes. My wife's 1.4.1 NC is affected as well. I verified this with one of her back-issues of Shape magazine. Her NC was probably a 1.2 factory version (purchased in March 2010). There are reports in the Boards from other users who have this problem as well. No solutions have been posted. After one week of waiting, email support has not responded with anything but a canned recommendation to "upgrade to 1.4.1"
