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qballrail
Posts: 64
Registered: ‎09-07-2011
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A Few Issues.

1.  E-mail tends to "disappear" whether I've read it or not.

 

2.  Since updating to 1.3, books are 'confused.'  When I re-open them, they say I am on page 235 on this device but 257 on another. I am not reading on another device!

 

3.  Why can't I delete the Quick Guide & User Guide (or, at least have it on my PC and not on my nook


What the heck is wrong w/ BN, anyway?  This update has done nothing discernable with my unit except create problems.  They require all of your personal information to be stored on their servers, which is a violation of my privacy to begin with.  It's invasive and not safe!  Hasn't BN heard about HACKERS?  You know, the people that illegally get into other computers and steal information?  I don't care how "safe" they think their servers are, they are still just as vulnerable as the next guy.  If they get hacked, their customers are wide open to Identity theft.  That, and the phone/E-mail support is terrible.  I doubt I'm the only one with problems.  They have not fixed any of my other issues, just E-mail and phone hold games.  I swear they love leaving people on hold.  Can't they call a customer back?

"I have known some very thoughtful dogs" - James Thurber
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Schwa
Posts: 794
Registered: ‎11-18-2010
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Re: A Few More threads

[ Edited ]

 

edited

 

was not proud of being so easily provoked before (as I so often am here, sigh)

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qballrail
Posts: 64
Registered: ‎09-07-2011
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Re: A Few More threads

Ah... well... if you let a forum poster get under your skin so badly, that says volumes about just how thick (or thin) said skin may be.  Lighten up.  I'm not criticizing you, I am criticizing BN.  So, I wouldn;t take it personally unless your name happens to be "Barnes & Noble.*  - sarcasm.

 

While you may feel they all say the exact same thing, they don't really.  There are differences.  However, the point is, when you cross me, there are consequences.  I received horrible customer service and I will report as such.  Same goes for proper customer service.  Had I been given good  CS, the press would be reflecting that, in a very big way.

 

I'm exercizing my right to free speech.  The point is, yu do right by me, you receive rave reviews.  Do wrong by me, you receive t  I would ex

"I have known some very thoughtful dogs" - James Thurber
Distinguished Bibliophile
deemure
Posts: 3,932
Registered: ‎12-28-2009

Re: A Few More threads

[ Edited ]

Honestly after your creation of multiple threads, some of which indicate a failure to do some homework before purchasing (didn't know what formats were not supported), blaming one company for their use of drm when that is all over the industry, and failure to start here by asking actual, answerable, coherent questions, it seems ereaders are not for you. In other threads, people have suggested course of action, such as the use of reloadable "credit" cards, and learning how to strip drm from books you bought that contain it so you can read on a device that does not support the filetype and of course can't read another company's drm. As for customer service, it is what it is. Yes, complain when they do wrong, but complain effectively. This forum is mainly users, but you have chosen to yell at us all over the place. We don't work for B&N and some if us have our own things to deal with. If it's that bad, look for the community manager forum and private message Sam with specific, sensible complaints.


As far as issues with 1.3, did you sideload it yourself. If so, something could have gone wrong. You may actually need to de-register and re-register your device. For the page thing, pm Sam with device serial number and book affected. To get the user guide on your computer, go to the support area for the NOOKcolor on the website and look for and download the pdfs. Do some poking around on the website, read the user guides that are on the NC for a reason-amazingly enough many people complaining about them, have obviously not read them. And, going forward ask us questions in a reasonable manner. We might be able to help. And don't adopt the "woe is me, that answer is to hard for me to deal with" attitude. You own a pc-that is almost always harder to figure out problems with than a NOOKcolor. We cannot help you if you are not willing to help yourself as well.

"I still believe in spite of everything that people are good at heart." Anne Frank.
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Schwa
Posts: 794
Registered: ‎11-18-2010
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Re: A Few More threads

Thank you Deemure, for eloquently saying what I was thinking.  My unedited post was full of bile though, so I'm glad somebody got it out correctly  :smileyhappy:

 

Also, to completely hijack this thread. Apparently I linked a "popcorn drama" smily from a greyhound site and they didn't like that.  Hooray for Google Images!  :smileysurprised:

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qballrail
Posts: 64
Registered: ‎09-07-2011
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Re: A Few More threads

I have not once blamed BN for the DRM.  One person takes my comments out of context and everyone thinks that's what the OP said.  I have always understood BN has nothing to do with that.  To reiterate, I was asking if either there was a way to convert DRM prc files or a place to download these titles I already own.  I did do my homework.  I believe I've said more than once that this was a gift.  Returning it would have been a deep insult to them.  Nuf sed.

 

Yes, I am angry at BN and I've stated specifics.  Is this how you treat someone who says something you don't like?  Derail everything they say because one comment strikes you wrong? Decentralize their complaints when they have plainly stated why they're upset at BN?  I've not been yelling at you or anyone else in this forum but you've chosen to take my comments personally.  I had also stated previously this was NOT directed at anyone in this forum, so my disclaimer was essentially ignored.  My comments were clearly directed at BN.com, not the users of this forum.  One person chooses to take it personally, then another... you get my drift.  You've missed the whole point.  To be fair, the majority of my posts have been inqiries, whilst some may have deteriorated into tiraids against BN.com, originally legitimate inquiries. If you choose to take them personally, that's your problem.  If you are not affilliated w/ BN, then there should be no offence taken. If you'll look at these objectively, most of my rants about BN have been after the point of the thread has been made, and I do want others to know about it.  There is no harm in that. They've harmed me, am I supposed to just sit by and take it?  I'm a little limited as to my options.  Private messages won't get my message across what you suggest is censorship.

 

I don't think my questions are anything but questions.  I don't see how you can read anything into them other than the questions they are.

 

Now, I've looked into the reloadable cards.  My bank does not offer them.  The ones you can purchase in the store have those hidden fees.  That's why I wanted to check my bank first.

 

1.3 thing:  This is on every book so far, not just one.  I have read the guides, that's why I want them off.  They don't address my issues.  I have not launched any personal attacks against you, and you need to back off and stop flaming me.  I've made it clear that my legitimate gripe is against BN, I know I am basically stuck with this unit.  You don't know my family.  If they don't see me using something they gave me, it's considered an insult.  Very old-fashioned.  But, I needed to get it off my chest and before you decided to take my comments personally, I had said all I was going to on the subject.  I'd appreciate you not telling me how to complain.  My complaints are to the point, and they have done wrong.  For you to suggest otherwise is presumptuous.  Also, before you start assuming something, perhaps you should not assume.  This unit was a gift. But I did know what formats were supported but needed clarification on that and how to convert.  These questions were answered.  Admitting one is SOL is not adopting "woe is me" attitude.  I find your last comment to be completely unfounded and outrageous about being willing to help myself.  I am here, aren't I?  One must be willing to help themselves if they are at a forum.  I could just as easily take the unit to someone and say, "here, fix it," but I am helping myself.  Once again, my rant was NOT against anyone here in this forum, which I plainly stated in a previous post.

"I have known some very thoughtful dogs" - James Thurber
Distinguished Scribe
Ya_Ya
Posts: 3,279
Registered: ‎09-29-2010

Re: A Few Issues.

[ Edited ]

qballrail wrote:

They require all of your personal information to be stored on their servers, which is a violation of my privacy to begin with.  It's invasive and not safe!  Hasn't BN heard about HACKERS?  You know, the people that illegally get into other computers and steal information?


You don't want to return the NOOK Color because returning a gift you'll never use might offend the giver; I'd think having you keep something you hate you have serious issues with and are only keeping because of fear of offending would offend the giver just as much.

 

As for this, it is the way it is.  Railing against it isn't going to change it, and there are many people who like the situation as is, or have made it work for them.  Those people would probably rail just as much if it were changed.

 

This truly is an instance of accept it and work with it, or find a device that does work for you.

Distinguished Bibliophile
deemure
Posts: 3,932
Registered: ‎12-28-2009
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Re: A Few Issues.

qballlrail, I believe you need to reread threads you started. One begins with the premise the NC is seriously limited and indicates your belief in question form that it only reads BN books, won't read your mobi books, and ends with you basically indicating for this and other reasons it has been worthless. You say you are very well aware of the formats it can read, so then why that post? You also state you were promised promotional items of some sort before getting it, but don't indicate it was a gift, now you do. You lambaste them for having your personal info on your account. As I have said, anyone that thinks a company does not store their cc info somewhere just because it isn't visible in their account is naive. They keep it in case you return something, they have it if you pre-order. In order for you to return and have your credit card credited with a refund, a vendor must store your info. Almost all your posts have been just griping. As I have said, when you post here, your main audience is users, not B&N. You can choose to be helpless and not constructive because you want your issues out in the open, or you can choose to contact someone who is more likely to be able to help. Censorship, my eye. And, it isn't that I take your posts personally. I just find them to be complaining rather than asking for help. As for the paging issue, I suggested PMing Sam because she has asked people to do just that with serial number and books involved so she can pass that along. Do what you will or not. At this point I do not believe you want help.
"I still believe in spite of everything that people are good at heart." Anne Frank.
Wordsmith
Serendip
Posts: 618
Registered: ‎02-11-2011
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Re: A Few Issues.

1. The email situation has been going on since we first had the ability to get email on the NC.

 

2. Sam, the Community Manager, has asked that people PM her with details if they are having this issue. Not everyone has this problem - it hasn't happened here. 

 

3. The user guides - asked and answered since the NC was first available.

 

Search is your friend!

Distinguished Bibliophile
deemure
Posts: 3,932
Registered: ‎12-28-2009

Re: A Few Issues.


Serendip wrote:

1. The email situation has been going on since we first had the ability to get email on the NC.

 

2. Sam, the Community Manager, has asked that people PM her with details if they are having this issue. Not everyone has this problem - it hasn't happened here. 

 

3. The user guides - asked and answered since the NC was first available.

 

Search is your friend!


 

Today is two for one day for threads. Every issue requires at least 3 threads before one is eligible, however. Using the antiquated search feature nullifies your eligibility so you must start over. Keep in mind there is a hidden limit on thread creation, with equally hidden features. Users are also required to start with a new ID once they have been banned while using others. Collanders are not allowed when bringing up conspiracies, due to an atmospheric inversion.
"I still believe in spite of everything that people are good at heart." Anne Frank.
Frequent Contributor
qballrail
Posts: 64
Registered: ‎09-07-2011
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Re: A Few Issues.

[ Edited ]

Yes, in fact, I was complaining.  Are you telling me I can't? Who are you to question what I post? You sound like you think that BN can do no wrong.  You can't deny there are problems with the system AND the support and I have every right to complain about that.  I can rail against anything I please just as much as you have the right to support it.  I was willing to drop this but you can't seem to leave it alone. YES I was complaining.  Happy now?  Geez! You decide to take my comments personally, that's your problem.

 I have said all that needs to be said on this issue. 

"I have known some very thoughtful dogs" - James Thurber
Distinguished Bibliophile
deemure
Posts: 3,932
Registered: ‎12-28-2009
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Re: A Few Issues.

[ Edited ]

qballrail wrote:

Yes, in fact, I was complaining.  Are you telling me I can't? Who are you to question what I post? You sound like you think that BN can do no wrong.  You can't deny there are problems with the system AND the support and I have every right to complain about that.  I can rail against anything I please just as much as you have the right to support it.  I was willing to drop this but you can't seem to leave it alone. YES I was complaining.  Happy now?  Geez! You decide to take my comments personally, that's your problem.

 I have said all that needs to be said on this issue. 


I never said you couldn't complain, nor did I take anything personally. Just pointing out the need to help yourself in a more constructive way and suggesting you utilize the help that is here in a way that will encourage help. Never said B&N can do no wrong. Never said that there are no bad CS experiences. I haven't had any, but that means just about as much as any statement to the contrary. It is anecdotal. You have chosen to create numerous threads with inflammatory titles to what end? How does that help you? They did you wrong in your words so you will show them? Life is way too short. Have problems, ask for help. Solutions are unacceptable, then sell it and move on. No device is without flaws or hiccups. No CS is perfect. Yes, you can complain for all the good it'll do you. Good, great, enjoy.

"I still believe in spite of everything that people are good at heart." Anne Frank.
Distinguished Scribe
normysmom
Posts: 635
Registered: ‎03-19-2011

Re: A Few Issues.

[ Edited ]

My advice, qballrail..take a break, go read a book or two, then come back in a few days. Maybe the community will respond to your posts better after a breather. Take some time for some introspection...it could be us, but it could be you. In all seriousness, may the force be with you, live long and prosper.

NCDBP Badge# 123093004
Nothing like a fire, a cat and a good Nook!
Frequent Contributor
qballrail
Posts: 64
Registered: ‎09-07-2011
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Re: A Few Issues.


normysmom wrote:
NCDBP Badge# 123093004


What's NCDBP?  And what's the badge all about?

"I have known some very thoughtful dogs" - James Thurber
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normysmom
Posts: 635
Registered: ‎03-19-2011
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Re: A Few Issues.

Old joke...nookcolor discussion board police...trying to lighten the mood in here! ;0)
Nothing like a fire, a cat and a good Nook!
Frequent Contributor
qballrail
Posts: 64
Registered: ‎09-07-2011
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Re: A Few Issues.

Ah, got it.  Sorry, dry sense of humor. ;P  Some may say I have none.

"I have known some very thoughtful dogs" - James Thurber
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Drolma108
Posts: 11
Registered: ‎01-16-2011
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Re: A Few Issues.

Since updating to 1.3, books are 'confused.' When I re-open them, they say I am on page 235 on this device but 257 on another. I am not reading on another device!

 

I'm having the same problem too!