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New User
ecolon
Posts: 1
Registered: ‎12-14-2011
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Download issues with version 1.4.1?

I tried downloading the new version1.4.1 and followed the instructions.  After downloading the version and drag and drop the zip file to the Main directory, still after hours of doing so, notice no change and no update?  I tried erasing and downloading the update various times and let the equipment idle and nothing happen.   Does anyone experienced the same situation?  Did someone had success in installing the update?  Is it worth while?

New User
tmacg
Posts: 1
Registered: ‎12-14-2011
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Re: Download issues with version 1.4.1?

I had the same issues and tried to get help from customer support without any luck.  Main suggestion was to "wait" which I have been doing since Monday.  I guess if I wait long enough eventually I’ll get the Over the Air update and can remove the 200MB .zip that is taking up space currently.

BN_AlexG
Posts: 473
Topics: 68
Kudos: 517
Solutions: 40
Registered: ‎09-19-2011
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Re: Download issues with version 1.4.1?

What browser(s) are you using to download the update from?

 

- Alex

Click the Laurel leaf to say thank you for helpful posts. And be sure to come back to click the 'Accept as Solution' button for the post that solved your issue. This may help someone else.
New User
bschappel
Posts: 3
Registered: ‎12-13-2011
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Re: Download issues with version 1.4.1?

I had the same problem. I downloaded the .ZIP using Safari on my Mac. Copied the file to the Nook and waited. Nothing. I shutdown the Nook Color and started it up again. Still no update. I then fully charged the Nook and left it sit on my desk overnight disconnected from the computer and the charger. The next day it had updated. The .ZIP was gone from the Nook "media" drive. I guess it takes many hours for the Nook to realize the update is there.

Correspondent
susgod
Posts: 145
Registered: ‎04-17-2011
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Re: Download issues with version 1.4.1?

My attempt to download 1.4.1 using the Firefox browser failed.  I got the message:

 

There is NO DISK in the drive. Please insert a disk into the drive \Device\Hardware\DR13.

 

Since I do not have that path on my computer, I assume the path is supposed to be in the NC. My NC was properly connected to my PC. The PC recognized th NC and opened the folder to view files using the Windows Explorer.

 

I do not have a micro-SD card. Is a micro-SD card required for this download?

Correspondent
susgod
Posts: 145
Registered: ‎04-17-2011
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Re: Download issues with version 1.4.1?

My second attempt to transfer 1.4.1 from my desktop to the NC resulted in another abortion. The green color filled over half the transfer image bar before the transfer stopped. This time the popup screen said "Insert disk into L Drive."

 

I checked the mail drive of the NC and the 1.4.1 update icon now appears there with 206,818 KB. But it did not automatically restart after I Safely Removed the NC from my PC. I waited and waited, but it never restarted. Finally I checked the device info and found I am still running 1.3. 

 

I powered off and restarted my NC. Still running 1.3.0. My battery is at 85%, so that is not a factor in the repeated failure of this update.

 

I tried to get the update at my local B&N brick and mortar, but the "Nook Specialist" claimed the store does not have the update. The store only has the "old" software 1.3.0. I think that is strange!

 

 

Reader 4
weaver1960
Posts: 2
Registered: ‎04-25-2011
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Re: Download issues with version 1.4.1?

I am so frustrated. I have tried SEVERAL times to download the update from two different computers. NOthing happens. I took it to a Barnes and Noble and they tried twice and could not get the update. i was told to wait for the rolling downloads.

I am just not too happy right now.

And I have gone to the web page to get the zip drive so many times and wonder why they have a spelling error in the address for the page- sotware update, really?

Reader 4
The_Hobbit
Posts: 3
Registered: ‎11-30-2008
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Re: Download issues with version 1.4.1?

After 2 evenings of getting nowhere with the install, I decided to deregister and erase.  Once I got it back up, I copied and pasted the download.  Nook went to sleep and started the install. Worked like a dream!

I had a boyfriend once ask me why I read. That relationship ended shortly afterwards.
Correspondent
susgod
Posts: 145
Registered: ‎04-17-2011
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[Device Issue] : NC Problem: Download issues with version 1.4.1?

My third attempt to transfer 1.4.1 from my desktop to the NC resulted in another abortion. I tried to replace the nook color_1_4_1_update.zip in the main drive of the NC, but again the transfer stopped over 1/2 way through. This time the pop-up window said:

 

"Can not copy nook color _1_4_1_update.zip. The device is not ready."

 

What does it mean "NOT READY"?  My NC has plenty of battery power, more than 3 GB of room on my side of the partition. I have no idea how much room is on the B&N reserved side! The NC was correctly connected to my PC. The NC was opened to Settings/About your Nook. What more is there to do to get the NC ready for the download?

 

Although the icon appears on the top level of the NC drive with 206,818 KB, it did not automatically restart after I 'Safely Removed' the NC from my PC. I waited and waited, but it never restarted. I still have 1.3.0.  

 

Why is it that some NCs can install the update without difficulty, but the rest of us can not!

 

 

New User
David63
Posts: 1
Registered: ‎12-15-2011
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Re: Download issues with version 1.4.1?

Relax. Millions of Nooks in use and everybody wants to download at the same time, of coarse there will be some problems.

Correspondent
susgod
Posts: 145
Registered: ‎04-17-2011
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[Device Issue] : NC Problem: Download issues with version 1.4.1?

Since the "Nook Specialist" at my local B&N brick and mortar claimed the store does not have the update, I drove to a different B&N store about half an hour away. The rep there was able to complete the update on my NC.

 

Joy to the World!

New User
Trish7679
Posts: 1
Registered: ‎12-12-2011
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Re: [Device Issue] : NC Problem: Download issues with version 1.4.1?

[ Edited ]

My device recognizes the update, HOWEVER, instead of installing it, my Nook Color turns itself off, and boots into Clockwork Mod recovery.....at which point I get an E-signature failure error, effectively nixing the update attempt. At first I thought it was my Mac and Safari, so I tried my PC and IE, still no luck. WTH?

 

 

*Errrrrmmm......update.....evidently I installed CM7 on my emmc....belay my last complaint.....apparently my issue is user-retardedness.

New User
peterv
Posts: 2
Registered: ‎12-16-2011
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Re: Download issues with version 1.4.1?

I also had the same experience with this update. Spending close to an hour with the BAN 'expert'. He suggested I do a reset or go to a BAN store for support. This has also been a frustrating experience. I decided to wait and see what happens going forward.

Reader 4
eliza_c
Posts: 3
Registered: ‎09-16-2010
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Re: Download issues with version 1.4.1?

I downloaded the 1.4.1 upgrade with some difficulty. I wish that I hadn't because my navigation buttons have gone away. I cannot do anything but read e-mail and the current book that I am reading. I guess I'll be visiting a B&N store because no one is available for online support when I have time to hang online with them for an hour. I am so frustrated. 

New User
mfaithMF
Posts: 1
Registered: ‎12-16-2011
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Re: Download issues with version 1.4.1?

I think I'll need to do the same...I can't get the update to load and now I have some magazines that go to a black screen instead of opening.  Do you know...I've made some extensive notes in my fliq notes app...do I need to email those to myself before erasing as those will not restore themselves when I reload everything?

New User
peterv
Posts: 2
Registered: ‎12-16-2011
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Re: Download issues with version 1.4.1?

i would say to be on the safe side; email the notes to yourself and then you have something to restore if you lose your notes. i am a new user so i am taking a pragmatic approach at this time.

Pete

Contributor
jathanasie
Posts: 7
Registered: ‎02-09-2011
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Re: Download issues with version 1.4.1?

I had a similar issue. I had a lot of apps and books in my library. I had to archive everything and erase my NC in order to free up space for the update. Then you should be able to download it yourself.

jeannie
New User
lyss21493
Posts: 1
Registered: ‎02-13-2012
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Re: Download issues with version 1.4.1?

I had the same problem I tried installing about ten times using firefox and got mad, actually had to walk away for a bit, I mean all I wanted to do was watch netflix, but to fix the problem I switched from firefox browser to Internet explorer, fallowed all the directions and it worked. The problem is the internet browser I guess.