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wayne710
Posts: 18
Registered: ‎12-17-2010
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Email time stamp incorrect on NC Browser

I forward my email to a Gmail account as I find the mobile version fairly easy to use on the NOOKcolor browser.  However, I have one issue I have not been able to resolve, that being that all of the incoming email on the NC has a time stamp exactly 8 hours into the future.  I also have a Comcast email account and when I check the mobile version of it on the NC it also reads 8 hours into the future. This is not the case when I view the email on my laptop or desktop computer's browser.  My NOOKcolor real time is set to the correct time zone and reads correctly.  I cannot find any time reference in the browser settings or a reference in the user manual addressing browser time.    Anyone know how to correct this or is this a browser programming error?

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riffrafff
Posts: 1,581
Registered: ‎12-27-2010
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Re: Email time stamp incorrect on NC Browser

Huh. I had not noticed that before.  Mine is off by 6 hours.  Right offhand, I don't see any way to correct it.

 

 

 

 

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wayne710
Posts: 18
Registered: ‎12-17-2010
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Re: Email time stamp incorrect on NC Browser

Just out of curiosity, I am in the Pacific time zone.  Are you in the Central?

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MrsSS
Posts: 32
Registered: ‎12-27-2010
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Re: Email time stamp incorrect on NC Browser

I'm in Eastern, and my times are spot on.  Not sure how that helps, except that knowing it's not a universal problem.

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riffrafff
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Re: Email time stamp incorrect on NC Browser

[ Edited ]

 


wayne710 wrote:

Just out of curiosity, I am in the Pacific time zone.  Are you in the Central?


 

Yes.

 

And it does it in both my regular gmail.com account, and my Google Apps mail account that uses my domain name.

 

 

 

 

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withfeeling
Posts: 756
Registered: ‎11-16-2010
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Re: Email time stamp incorrect on NC Browser

You are getting the time in Greenwich, England. That is often the default. I haven't checked to see how you change it to local time zone.

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wayne710
Posts: 18
Registered: ‎12-17-2010
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Re: Email time stamp incorrect on NC Browser

Thanks for that input withfeeling!  I just checked the Greenwich Mean Time and the time difference checks out for riffrafff and myself, but doesn't explain why MrsSS's time on the East coast is correct. Do the NC programmers follow these discussions?

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withfeeling
Posts: 756
Registered: ‎11-16-2010

Re: Email time stamp incorrect on NC Browser

Do you have your timezone set correctly under settings->Device Settings->Time->Select time zone

 

My NC is rooted, so I appologize if that isn't where yours is.

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wayne710
Posts: 18
Registered: ‎12-17-2010
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Re: Email time stamp incorrect on NC Browser

Yes, it is set for Pacific time.  I just noticed that the setting states:

 

Pacific Time

GMT - 8:00

 

And all the other time zones have the appropriate hours to subtract under that time zone.

 

Although that gives the correct time on the NC, for some reason the browser ignores the -8 and is just giving the GMT.

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withfeeling
Posts: 756
Registered: ‎11-16-2010
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Re: Email time stamp incorrect on NC Browser

It works the same way on my (rooted) Nook Color. Also, it's not a browser bug because it works the same way on the Dolphin HD browser.

 

If you look under "Help" on gmail for this issue, it ask you to make sure the time zone is set on your PC or Mac. I would conclude, therefore, that time zone information is not being passed properly from the "Settings" dialog to the browser (and probably other apps too, I would guess).

 

I haven't tried this on another tablet. It's interesting that on an Android phone, the time zone would be set over the network, so this might be a likely place for bugs.

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wayne710
Posts: 18
Registered: ‎12-17-2010
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Re: Email time stamp incorrect on NC Browser

I changed the time zone setting on my NC to the Eastern time zone, cycled the NC power, and sent a new email to my gmail account from my laptop.  The email displayed on the NC had the same 8 hour difference as when the NC was set for the Pacific time zone.  I chose the Eastern time zone since an earlier Eastern time zone response to this thread indicated that their system was time stamping email correctly.  Also, per your guidance, I did some research on the Gmail help site and there was an indication there that devices closer to the GMT experienced fewer time stamp problems than those further away.

 

As a test, I am going to go to my Barnes and Noble store tomorrow and check my email on a couple of their demo units to make certain this is not just a problem with some units.  I will post my findings.

 

It sounds like your rooted unit is time stamping correctly.  You don't need to respond, but I am curious if it was operating correctly before rooting or if rooting corrected the problem.  If rooting corrected the problem, I might persuade myself to root now rather than wait for the BN update.

 

 

 

 

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withfeeling
Posts: 756
Registered: ‎11-16-2010

Re: Email time stamp incorrect on NC Browser

No, my rooted Nook is also doing it WRONG, both with the stock browser and Dolphin.

 

Also, the way I think it works is that the time of the email is always kept on the server as GMT, based on times known by that server. Then, the local computer (your Nook) should correct that time, for display purposes, based on the local time zone. Thus, it is not the claimed time zone where the email is sent that matters at all. My guess is that the Nook is not properly communicating the local time zone to the browser.

 

Both you and riffrafff are seeing times in GMT, but that is 6 hours wrong for him and 8 hours wrong for you.

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pen_name19
Posts: 114
Registered: ‎12-29-2010
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Re: Email time stamp incorrect on NC Browser

 

  • Did you try changing the TZ on the NC, verifying the time is correct, then doing the email test?
  • What happens when you go to someplace like www.weather.com, which tries to decide where you're at?  Is the location it gives in the same TZ you've set on your NC?
  • (Don't know, since don't use mobile gmail, but it sounds like, mobile gmail doesn't use only the time and TZ on the NC, but it also (?instead?) tries to figure out where you *really* are (since mobile gmail is intended for mobile devices), and uses that location's TZ as your TZ.  "Standard" gmail, i believe, doesn't keep trying to figure out where you are, and instead uses the location/TZ setting you give it.)
  • If you web-search for "gmail timezone wrong mobile", it gives 61,600 results, and looking at the first 10 or 20, it looks like this is a common problem w/ gmail....  Some of the posters believe it's an Android problem....

-- bye

 

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withfeeling
Posts: 756
Registered: ‎11-16-2010
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Re: Email time stamp incorrect on NC Browser

One other thing.

 

I have a Gmail app on my rooted NC, and it has the time correct. Go figure.:smileysurprised:

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wayne710
Posts: 18
Registered: ‎12-17-2010
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Re: Email time stamp incorrect on NC Browser

I just returned from my local Barnes store where I discussed the email time stamp problem on my NC with both the local NC specialist as well as the store's telephone support.  Neither of these people were aware of this problem nor did I get any commitment of further support beyond recommending I email support@book.com to request help.

 

While I was in the BN store, I checked on the store's two display NC's, both my Gmail and Comcast email accounts using both the NC's desktop and mobile browser settings (changed in the browser settings) as well as checking both the desktop and mobile versions of these two email sites.  In all setup scenarios, these units showed the email as being received at Greenwich Mean Time rather than my local time which is Pacific.  Per pen_name19's suggestion, I also checked several web sites that show current time for my time zone and they were all spot on, contrary to the email time stamp.  I ran this test on both my personal NC as well as the store's NC's with the same results.

 

I appreciate everyone's input but at this point I am just going to remember to subtract 8 hours of time to get the correct time the email arrived while keeping my eyes open for a future solution.