Nook Color Charger Heating up!

[stormywch]

I tried the powerstrip idea today, watching it carefully, yes it still grew very hot after only 5 min. So I went around the apartment trying different outlets to try charging so I could read. After spending nearly the entire day..(5 min here, 2 min there), it finally charged up. I will return the charger for a new one Monday after work. (jeesh.)!! hopefully that will solve the problem, because I really love my NookColor.

Happy reading :-D

[guinnessfc]

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gotbook wrote:
My nook color spark and started a small blue flame! Taken it back to BN, the manager called in nook head quater they told me they will send out a replacement in 3 days. It has bbeen over 2weeks now and I have not see any thing. Called back yesterday waited for 30mins some lady answer she said she will send it out. I ask for confirm # she would not give it. I ask if there is any commplain about problem with nook color charger burn or spark? She said "never heard of it". I think nook need to address this issue before someone house burn down and there will be a big law suite.

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This to me is the opposite of the response I received. After I posted here I emailed tech supprt and received adn email the next morning that they wanted me to call so I could further explain the problem I had.  My work scheduled prevented me from calling right away and after two days I received another email asking to call again so they could further investigate the problem, unless the problem had already been resolved.

When I did call they said many people have returned the charger due to the wall wort heating up. They mentioned that this is normal but are firther investigating other stating the cable and NC was being heated up. I started I had issue with the wall wort and had concerns about previous postings on this forum. They said they were investigating and would send me a new one or I could goes to a store and return for a new cable.

I believe my experience was paranoia from want I read here but wanted to make sure.

In my opinion I thought they handled it well.

[gotbook]

I WISH I HAVE THE NICE EXPERIENCE AS YOU HAD! I HAD EMAIL TECH SUPPORT OVER THIS ISSUE AND ALSO TALK TO A SAME LADYBUT HAVE NOT GET A GOOD. RESPOND. I ALMOST HAD WISH I DID NOT PURCHASE THIS DEVICE! IM STILL HAVE NOT RECIEVE THE CHARGER REPLACEMENT!

[wetpaintkid]

The last post on this topic was in Jan/2011. Today is 10/19/2011. My NookColor is not even a week old. Today while charging it I picked up & found it to be very hot to the touch..not enough to burn...just surpisingly hot. I happen to be sitting right beside it, but if I had gone off & left it I can't help but wonder what would have happened. Here it is a year later & this is still happening?? You would think B&N would have worked this out by now.

I did read other posts & see that I should just take it to the nearest B&N store & get a replacement, & will do so.

This is my 4th Nook since Feb of 2010...yes 4th!! the first 2 simply died. Both were replaced by 'New Certified Pre-Owned'' nooks.

Over all I'd say this is not a very good track record. If the nook were not the best ereader on the market, I would buy something else. But...

I know the solution. I'm just posting to update the topic & to let ppl know this is still an issue of concern.

Thanks,

Mona

There is more to the truth than just the facts.

[JEB63]

For anyone having problems with the Nook Color AC Adapter or cord, especially those where things are melting, burning, electrical arcs are seen (fast blue flame), or even slight burns to fingers, please go to

www.saferproducts.gov/

and file an incident report.  I had a Nook Color AC Adapter get extremely hot to the point my fingers were sore.  After unplugging it and letting it cool, the adapter no longer functions.  This appears to be a pretty common problem.  Model number for the AC Adapter/charger is BNRP5-1900.