New User
Posts: 1
Registered: ‎01-15-2012
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Nook Color tech support

After downloading the 200 Mb file twice and spending an hour on the telephone, all the telephone Nook tech support could offer was to suggest that go to my nearest B&N store for the upgrade from 1.3 to 1.4.  Consequently, I was disappointed.


However, I am happy to report that the B&N store in Alexandria, VA was better trained and was able to upgrade my Nook color by first removing the additional memory chip.