Nook color WiFi connection issue resolved

[Jenny_Bones]

Thank You, Thank You and Thank You. I have returned one Nook Tablet and was about to return the second one and just give up. I have talked with Nook, Netgear and Comcast technicians and they all couldn't help me. Comcast and Netgear stated they could help me if I signed up with their technical support for a fee. I followed your instructions and instantly the internet worked. Thank you again!

[Momofsillys]

Hi.  This sounds like a good place to start.  I do not know how to get into step 1 - the router set up.  I need to figure out how to get into that before I can change the speed.  I thank you for your help.  I am not computer savvy  :~)

I would like to set up the Nook I got for my son.

[CraigAZ]

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Momofsillys wrote:

Hi.  This sounds like a good place to start.  I do not know how to get into step 1 - the router set up.  I need to figure out how to get into that before I can change the speed.  I thank you for your help.  I am not computer savvy  :~)

I would like to set up the Nook I got for my son.

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What brand and model router do you have? Do you have its manual? You may be able to access the router by going to http://192.168.0.1/ but even if that works, you need the default username and password.

If you haven't accessed your router before, it's most likely wide open to access from others nearby. Besides getting the router to work with you nook device, you really should set up security on it, preferably WPA2, set a router password, etc., etc.

This might be a good time to check and see if any neighbors or friends can offer help if you're uncomfortable trying this yourself. If you can't find someone to help you, I expect that you can find a computer firm nearby that makes house calls for a price.

[Bundolo]

This problem has been driving me crazy for several months now. I've spent hours looking for the Wifi solution and reading just about everything I can find on line about the problem.   The ONLY solution I've found is to revert the Nook back to  the original software 1.0.1  which solves the problem UNTIL B&N automatically downloads an update - then back to being a brick again. 

Here's the link that will walk you through the procedure:

http://theunlockr.com/2011/02/14/how-to-restore-the-nook-color-to-stock/

It seems a bit daunting at first, but it's pretty easy to do if you walk through the steps one at a time carefully.  I can now do it in my sleep.

Since I have to reinstall the original operating system so often I have left the install on a mini SD card that I just pop in the unit each time B&N updates the operating system.

I seriously don't believe it's a router issue, because when it's working (on 1.0.1) my Nook sees about 15 of my neighbours routers of all makes and types.  When the wife is not working it doesn't see anything - even at McDonald's or Starbucks.  I think it must be a corrupt file that affects certain units.I think for the most part most of the problems people are experiencing are a unit problem.

If I leave the 1.4 update on every once in a while (like once a week) for no apparent reason the unit will suddenly find wifi stations (YAY), but when you try and connect to any of them it will ask for a password, then say remembered but will NOT connect - to any of them.  As I said this happens very infrequently.  Wheny running 1.0.1 the unit runs fine.

My other work around is that I have the android operating system on a microSD card and if I pop the card in I can use the unit as an Android table - no issues of any sort in that mode.

I've wasted several hours with the so called techs at B&N and have had the same responses that are catalogued here. 

If anyone finds a permanent solution, please let me know.

[xiaoxindiar]

I know this is an old post, but for the sake of anyone else reading this in the future - I have to say this. It is 01/02/12 and I just purchased 2 of the nook color ereaders. They both have the same problem many are complaining about. When all other wifi devices in my house connect fine, the nooks either drop the signal after 30 seconds or don't connect at all. I received DHCP errors and mac filtering warnings - even though I don't use mac filtering and dhcp is fine for all other devices. I even turned off all the other devices in the house just in case there was a bandwidth issue or something - no change. There is obviously a software issue or bad wifi adapters with these things. Oh, and I also updated to the latest os 1.4 and still had the same problem. Everything alse about these things seems great, but it defeats the purpose of having a tablet device that can't connect to wifi.

[Bundolo]

It's definitely not a wifi hardware problem.  The wifi works superwell in the 1.0.1 version or when I put it into full android tablet mode.  It's buggy in the  B&N mode.  I just changed routers and still no difference What's strange is that only a percentage of us have the problem.   Calling their offshore tech support is a total waste of time.

[KJSJ]

IAM HAVIN SOME TROUBLE WITH SETTING UP THE WIFI WITH MY NOOK COLOR PLEASE HELP ME RESOLVE THIS ISSUE... I WAS READING SOME OF THE REPLIES WHICH SAID CLICK ON THE SETTINGS LINK UNDER SETUP OR CLICK ON THE DROP DOWN MENU ETC... BUT QUESTION IS HOW CAN I DO ANY OF THIS WHEN I CNT LEAVE FROM THE '' SELECT THE WIRELESS NETWORK THAT YOU WANT TO USE.

[wkdndpedaler]

 Just wanted to add to this discussion as a non techy I was relaxing in the living room when my wife said "My nook keeps loosing internet and we should take it back". She was very angry, sooo I went into B&N forums which have helped with other how too's. This one problem I haven't found anything about, we were connecting fine for a good 8 months on our Vizio router and now it keeps dropping out and as I worked with the nook color it got worse right in front of me. Tried Vizio HD and Vizio channels which had worked fine before. Any updates were done months ago to the nook and the router didn't show any available since installing last Sept., during a 3 mile hike in the woods on a beautiful Mi. Day with snow on the ground(necessary break!) I remembered seeing one post that mentioned a setting in the Netgear router of 54mps but when back into settings I couldn't find anything in the Vizio settings but do see a third channel that is called "Classic" and this showed as "disabled". I was able to edit and to "enable" this setting but still not able to automatically connect to the nook even after as nook calls it "forget" all the other router connections! So this is it I'm looking as red in the face as my wife!!! Finally the fix was to input Classics router address and password manually and it connects and is running music in the kitchen which makes for a happy cook!

 I wouldn't have purchased a nook color had i known these issues existed  and wonder if more problems will come with these latest settings. Strange that it worked for so long and started having problems without making any previous changes to the Router or Nook and why should I not be able to use the router settings for newer 65mps for a new electronic device that should not be an issue in 2012. This Nook Color is a very nice piece of equipment for the price but should work with any router setting as our two laptops a vcr and anyone that has logged onto the Vizio router in my home have had no problem with the automated push button setup on this router. I do believe this is an issue that can be repaired with updating in the future "last year"! Look; I know its a race to get product there before the competition but please slow down, let the competitors make these mistakes, I feel most people in the long run appreciate quality all the way around and turn on and go is the world today. Spending time using the Nook Color is much more enjoyable than a day or more trying get it to work with certain routers and old settings at that! I'm just saying!!!!!!!  

[k9fancier]

Wow, and this has been going on for over a year!  By now, the solution ought to be on B&N's Website FAQs.  But, it's here.  Pity B&N isn't paying attention.  I own the Nook Classic and the Nook Tablet.  I really want B&N to survive and flourish:  I like their electronics better than The Name That Cannot Be Said (I own their reader, too), and I like their bookstores.  This problem, and it's solution, seems so trivial:  Hey, B&N just make it part of the FAQ:  the mode has to be set at legacy 54MBS.  Regardless of the number of products out there, whether Cisco, NetGear, or whatever, the mode options and protocols are really quite standard: b/g/n.  If the Nooks are only good with legacy b networks, then say so.  If they'll work with g, that'd be nice, too.  I mean, both the Nook Classic and the Nook Tablet recognize the various security protocols:  None, WPA, WEP, and WEP2.  It's not a real leap to take into consideration the network protocols.  I am willing to cut the techs some slack, but from an architecture perspective, B&N has really got to get its act together or it will not survive.  We will all be the poorer if that occurs. 

[CyndiNV]

ave westell6982 but cant connect for some reason... don't know the password , I never made one for it. I have #'s ??? so I do not know what to do from here....any help would be appreciated

[j-andersonjma]

k9fancier

I suspect B&N would like the solution to be so "easy" as telling everyone to set their home routers to 54 MBs...  howerver; both the Nook Color and the Nook Tablet that live at my home connect with my N protocol router which is WEP and fed from a fiberoptic connection.

[inclined2read]

I too, have a D-Link router.  Thank you, thank you, thank you.  This worked for me!  I had done the online chat route and the phone call to support.  They all told me that I had to talk to my ISP even though my all other devices were working perfectly on the wireless.

[Hawk13]

With excitement I tried your prescription and sadly it did not work.  I have a Netgear WNR2000.  I'm using WPA-PSK + WPA2-PSK security setting and can't get the Nook to register. Any other suggestions?????

[SuzyWooDesigns]

Spent hours online with BN "tech un-support" yesterday due to continued WiFi issues only to have two different employees shrug off this issue as being "the first time they ever heard about this issue." I went through various tortures, including de-registering and re-registering and then doing a factory reboot. None of that worked, and they both eventually did the usual advisement of "Take it to your local BN store." Great, more useless help, only this would be in person where I might be arrested for finally blowing my top. So, I rebooted my router and Voila! The WiFi works, most of the time at least. However the new disturbing, annoying and horrible issue is having my browser close automatically, sending me back to my last window! Seems there's data on here with this happening before 1.4.1, but I've yet to find anything since. Figure the store is going to tell me the same thing everyone is getting -- "We will send you a refurbished one." How about a NEW Nook Color with 1.4.2?? Aaarrrgghhhh, no one with Barnes and Noble seem to be listening!

[A_Wilson]

Suzy,

How many browser windows do you have open?  There was a thread somewhere that said that the NC system would only allow 7 open at a time (something having to do with the android platform).  Maybe that could be contributing to the issue?  Hope this helps.

A_Wilson\

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SuzyWooDesigns wrote:
.... However the new disturbing, annoying and horrible issue is having my browser close automatically, sending me back to my last window! ...

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[Dianne]

 I am staying with my folks in Redmond, WA and I do not know how to connect to their wireless! Ho do Ido it.

DRC4814

[lazetter]

What is the solution, I have the same router and cannot get connected?

[smarcin]

This whole thread makes me mad. I returned one NC to Target, where I bought it, because of flakey wifi, and got a new one. Maybe some only use their NC on their home network, but I don't. You just can't tell a business that is giving you free wifi to reboot their router or set it to legacy or change their security (form of encryption) or whatever the other suggestions are. And, sometimes I can connect, no problem. Other times it seems like my NC isn't even turning on wifi at all. I'm probably going to return this one, my second NC, and try a Nook Tablet to see if wifi works any better on it. Fortunately, Target will take Nooks back for 45 days from purchase. They might charge you a restocking fee if you were returning it for without cause, but not if it's a defective unit.

[Dianne]

Thank you!

[jeconn300]

To mew1962

Your resolution was dead on.  Thanks for the write up.  It worked perfectly for me.  I too had been wasting numerous hours trying to set up wireless for the nook color.  One other thing helped me with the process.  Netgear has a Smart Wizard and I used that to find my necessary information, i..e. IP address, p/w etc. Thanks again for the SOLUTION.

jeconn300