12-28-2010 09:14 AM
I changed my 4 digit password on my new colornook...I think I know what it is because I beleive I used it after changing it with no problems. However now I cant get past the unlock screen to do anything. How do I get a new password into the nook...I could not find anything on line to help in the user guides
12-28-2010 12:07 PM
Unfortunately, I believe you will need to factory fallback your device to allow yourself to start over. Since all of your books are backed up through your B&N Lifetime Library, your books will re-download once you've re-registered the device.
To complete a factory fallback:
1. Turn your device completely off.
2. Power up the device while holding in both the power button and the physical "n" button at the bottom of your NOOKcolor.
3. The device should begin to power up and you will see the welcome screen however keep holding both buttons down and the device will power down.
4. Repeat step 2.
5. When the welcome screen comes up, release both buttons.
6. The device will begin to power on and then a window will pop up asking if you would like to restore your device. Press the "n" button once and again to confirm.
7. The NOOKcolor will restore itself to full factory defaults and will startup as if it were brand new.
8. Re-register your device (while connected to a WiFi network) and you will start over fresh
I hope this helps!
05-26-2011 12:51 AM - edited 05-26-2011 12:59 AM
This did not help. It did turn off after step 2, but nothing went right after step 4. OH!! Nevermind! It worked! Thanks SO much!