08-23-2011 08:18 PM
I just opened my NookColor yesterday and I began downloading stuff last night and I begun surfing around today. However, I was in the picture gallery and I pressed something in the picture gallery and it was like a video symbol but it took me to a purple screen. When I try to go back to the apps or web or whatever, it wouldn't! I could turn off/on my Nookcolor and I could wake it up and my volume works also, but it goes back to the purple screen and I can't use the Navigation Bar. I've been trying and trying to go back to the Navigation Bar, it wouldn't and I'm charging it right now to see if that helps, but I'm not sure.
Does anyone had this problem with the purple screen?
08-23-2011 09:13 PM
08-23-2011 11:04 PM
then a hard reset would be the next step. This is done by turning off NC and then holding down power and n for about 20 seconds. This should bring up reset window. Hope this helps.
Quoting for emphasis. You just got your NC and most poeple don't know that tapping the power button does NOT turn the device off, it just puts it to sleep. NORMALLY, holding the power down for 3 seconds will bring up an on screen prompt to shut down. You, however will not be able to interact.
Performing the hard reset, as described by Melissa, is basicaly just a power cycle without having to interact with the screen.
I hope melissa's suggestion helps, and hope I help you understand the why. If your video still glitches, I would take it back to a store.